Technician I Onsite (Las Vegas, NV)
Technician I Onsite (Las Vegas, NV)
Posted on :
12-09-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Join Intelligent Technical Solutions a dynamic and growing company as our Technician I. Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
- Basic networking troubleshooting related to desktop connectivity.
- Answer incoming Quick Fix calls from clients.
Job Qualifications
- Willing to work full-time on-site either at the company office or client locations as required.
- Experience with Windows and Mac OS troubleshooting.
- Prior experience in Helpdesk support or a similar role.
- Skilled in application troubleshooting PC deployments/imaging and user profile management.
- Proficient in supporting Office 365 MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Valid drivers license vehicle insurance and access to a vehicle for client visits.
Job KPIs
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
- Quality Score: Assessments performed by the training and quality team.
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Compensation
Pay rate ranges from$16.50/hour up to $21.53/hourand may vary by experience and location.
Benefits
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job).Then someone from our team will reach out to you as soon as possible:
Step 1: Please go to this link for a short technical quiz:PRE-EMPLOYMENT ASSESSMENT
Step 2: Complete this pre-recorded video interview:PRE-RECORDED VIDEO INTERVIEW
Required Experience:
IC
Employment Type
Hourly
Key Skills
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