Sales Manager

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care pharmacy services and diagnostics by making them more affordable and convenient for on both treatment and prevention our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.

To support our expanding patient base LifeMD leverages a vertically-integrated proprietary digital care platform a 50-state affiliated medical group a 22500-square-foot affiliated pharmacy and a U.S.-based patient care company with offices in New York City; Greenville SC; and Huntington Beach CA is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts were united by a shared mission to revolutionize enjoy a collaborative and inclusive work environment hybrid work culture and numerous opportunities for growth. Want your work to matter Join us in building a future of accessible innovative and compassionate care.

About the role

We are seeking a results-oriented and motivational Sales Manager in our Call Center in Greenville SC to lead our high-performing sales team in driving patient acquisition and service enrollments in a rapidly growing Telehealth environment. This role is responsible for managing both onsite and remote Sales Representatives optimizing conversion workflows and ensuring a high-quality compliant and customer-focused experience for prospective patients. The ideal candidate brings strong experience in call center sales leadership preferably in healthcare insurance or subscription-based services and thrives in a fast-paced data-driven environment.

Key Responsibilities

Team Leadership & Coaching:

• Manage a team of inbound and outbound sales agents focused on converting leads into patients or subscribers
• Provide regular coaching mentorship and performance feedback to improve individual outcomes and team conversion rates

Sales Strategy Execution:

• Implement and execute sales strategies aligned with company goals campaigns and target demographics
• Optimize scripts workflows and objection handling techniques to increase close rates and patient enrollments

Performance Management:

• Monitor and report on sales KPIs (calls per agent conversion rates revenue per rep QA scores etc.)
• Address underperformance proactively and recognize top performers

Hiring & Training:

• Partner with HR and training teams to hire and onboard new sales agents
• Ensure consistent training in product knowledge compliance sales techniques and system use

Technology & Tools:

• Ensure effective use of CRM systems dialers call tracking and reporting dashboards
• Collaborate with IT to troubleshoot issues and recommend improvements for efficiency and user experience

Cross-Functional Collaboration:

• Work closely with Marketing Clinical and Operations teams to align sales messaging support lead nurturing and address patient feedback
• Share insights that inform lead quality funnel efficiency and customer acquisition strategy

Compliance & Quality Assurance:

• Ensure that all sales interactions meet HIPAA CMS (if applicable) and company compliance standards
• Participate in quality assurance monitoring and handle escalated concerns professionally

Reporting & Forecasting:

• Provide regular reporting on team performance pipeline health and staffing needs
• Contribute to sales forecasting campaign planning and territory or lead source optimization

Basic Qualifications:

• 3 years of experience in a call center sales environment with at least 2 years in a leadership role

• Proven track record of hitting or exceeding sales targets in a high-volume setting
• Skilled in CRM platforms like Salesforce HubSpot and call center tech (dialers QA tools dashboards)
• Excellent leadership coaching and communication skills
  

Preferred Qualifications:

• Experience in telehealth healthcare insurance or subscription services
• Working knowledge of HIPAA and regulatory compliance in sales processes
• Bachelors degree; equivalent experience will be considered

• Salary: $75000 Commission
• Health Care Plan (Medical Dental & Vision)
• Retirement Plan (401k IRA)
• Life Insurance (Basic Voluntary & AD&D)
• Unlimited PTO Policy
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development

Required Experience:

Manager