Americas Reseller Operations-Customer Support Account Manager
Americas Reseller Operations-Customer Support Account Manager
Posted on :
12-09-2025
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1 Vacancy
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Job Description
Own and manage procurement supply/demand forecast and movement of product valued in $Bs across all hardware product lines servicing all sales channels (Retail E-commerce Reseller Education) for multiple countries/ complex statistical/forecast models (utilizing price elasticity seasonality cannibalization etc.) to drive critical business decisions and insights. Present defend and influence product line business plans to senior executive leadership both internal/external to Apple and cross- functional stakeholders on a weekly basis. Influence and triangulate cross-functional alignment within a matrixed supply chain risks and implement contingency plans to mitigate consumer impact including ad-hoc problem solving during unprecedented events. Manage Collaboration Planning Forecasting and Replenishment (CPFR) with multiple Fortune 100 channel partners strengthening business relationships with our customers. Drive influence and develop long-term strategic initiatives that shape the future of Apples supply chain and omnichannel roadmap. Plan drive and execute New Product Introduction operational activities ensuring world-class customer experience across all of Apples routes to market. Identify process improvement opportunities (tools workstreams systems) and drive solutions from conception through implementation. Responsible for supply allocation and distribution of hundreds of millions of units between channels and reseller partners to maximize financial results and customer experience. Influence and manage operations across 50 global OEMs lifting out of 10 origin locations. Drive innovation opportunities within our supply chain aimed towards achieving Apples Sustainability and eco-friendly goals of Carbon Neutrality throughout our supply chain by 2030.
- Bachelor of Science in Supply Chain Business Finance Economics Marketing Engineering or relevant field required.
- 3 years of planning experience in Supply Chain Sales Operations or Retail industry
- Advanced level of Excel and data analysis skills.
- Excellent business communication and presentation skills.
- MBA or MS in n Supply Chain Business Finance Economics Marketing Engineering or relevant field preferred.
- Ability to toggle between strategic and detail-orientated thinking.
- Ability to influence across multi-functional teams and work in a matrixed environment.
- Capacity to thrive in an environment where accountability without control is prevalent.
- Enthusiasm for working through ambiguity.
- Strong work ethic perseverance and flexibility.
- Additional language proficiencies are a plus.
Required Experience:
Manager
Employment Type
Full-Time
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