Administrative Director Emergency Services

Job Summary

The Administrative Director Emergency Servicesensures high quality patient-centered care through oversight of the performance and results of multiple sites and/or multiple functional areas. The Administrative Director fosters a culture of accountability and collaboration and directs the development and implementation of strategies policies and procedures in support of facility and/or marketobjectives.

Major Responsibilities:

Quality

• Cultivates a superior clinical identity byidentifyingand implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care.
• Manages variation in clinical practice to improve efficiency effectiveness and cost. Ensures a culture of accountability and transparency in the provision of care.
• Stays abreast of internal/external benchmarks accreditations and designations and actively pursues efforts to achieve.
• Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies procedures and practices in compliance with all legal/regulatory standards.
• Leadsthe development and implementation of patient throughput strategies includingcapacityplanning volume forecasting patient flow coordination and admission/discharge planning.
• Directs nursing practice and unit operations. Develops policies procedures and nursing standards to ensure patient and family needs are assessed met and evaluated.

Service

• Provides leadership inattainingand sustaining an unparalleled patient experience. Instills accountability for providing consistent positive patient interactions that differentiate the organization as a healthcare leader.
• Leveragesvarious feedback mechanisms to benchmark performance andidentifyopportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate thepatientexperience.
• Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieveoptimaloutcomes.
• Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service.

People

• Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized valued and supported. Develops and implements strategies to elevate employee engagement.
• Identifiesdevelopment opportunities or training needs of individual employees and teams. Provides coaching feedback and training to improve performance.
• Builds a competitively superior organization through attracting developing engaging andretainingtalent. Ensures people with the right skills and motivations are in the right role at the right time to meet business needs.

Growth

• Collaborates with administrative team and physicians to enhance existing services or develop new service offerings.
• Identifiesopportunities for expansion or development of new services and product lines to promote engagement strategiestechnologicaladvances and other opportunities to drive differentiation and increase volume.
• Stays abreast of external factors and opportunitiesimpactinghealthcare including political and legislative changes reimbursement trends and advances in healthcare delivery. Understands the competitive landscape and ensures service line is positioned strategically to respond to changing healthcare dynamics and market environments.
• Representsthe organization positively within the community;participatesin company-supported community/patient events and in-services.

Finance

• Participatesin the annual budget process including input into department revenue and expense forecasts staffing and supply and equipment needs. Monitors department budget performance;identifiestrends and evaluates variances in relation toestablishedbudget. Develops and implements actions to address performance gaps.
• Ensures effective labor management including position control scheduling excellence productivity management and premium payutilization. Maintains staffing to ensureappropriate patientcare.
• Managesoperatingexpenses including theutilizationof supplies and reduction opportunities and implements actions to achieve savings.

Other

• Performs other duties as assigned.
• Practices and adheres to the Code of Conduct and Mission and Value Statement.

• 3 Years of Recent Acute Care ED Director or Manager experience required*Would consider Manager depending if theyre in a large ED or depends on reporting structure
• Bachelors DegreeRequired
• Masters Degree Preferred