Community Safety Manager (12m FTC)

High Wycombe - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Paradigm Housing Group were looking for a confident and capable Community Safety Manager to take the reins of a transformed service and drive it forward. Youll be joining a team with renewed energy clear purpose and a strong track record of improvement. Youll play an essential role in delivering safer more inclusive neighbourhoods.

A message from the hiring manager for this role James Montgomery-Heffernan Head of Community Protection & Special Projects

Weve made huge strides in improving our ASB service from better case assessment and customer communication to stronger team dynamics and a 17% uplift in tenant satisfaction. Now were looking for a dedicated manager to continue this momentum and lead our ASB function into its next chapter.

What Youll Be Doing

As our Community & Safety Manager youll:

Lead and inspire a team of 56 ASB Case Managers

Champion early intervention and customer-focused case resolution

Own and evolve our ASB policy toolkit and communications strategy

Collaborate across Paradigm and with external partners (police local authorities health services)

Use data and insight to shape service improvements and reduce ASB

Monitor performance and report outcomes to senior leaders and external stakeholders

Handle complex cases and complaints with professionalism and empathy

Participate in our duty manager rota including occasional out-of-hours support

Youll bring:

Strong ASB legislation knowledge and case management experience

Proven leadership in managing customer service teams

A data-driven mindset and strategic decision-making skills

Excellent communication and stakeholder engagement abilities

A collaborative solution-focused approach

A full UK driving licence and access to your own vehicle business insurance

Why Paradigm

We manage over 17000 homes across 30 local authorities. Were growing fast. With the pending acquisition of 3500 homes from another housing organisation and ongoing plans to form a larger housing association of 30000 properties this is an exciting time to join us. Youll be part of a forward thinking organisation that values innovation accountability and community impact.

Before You Apply

Before submitting your application we strongly encourage you to review the full job description and candidate pack associated with this vacancy. These documents are available for download at the bottom of the advert listing on our company website careers page.

Please note: If youre viewing this vacancy on a job board youll need to visit our websites vacancy page directly to access the candidate pack and job description as external platforms do not allow/support attachments of this kind.

How to Apply

Please submit your CV and a covering statement outlining how you meet the essential and desirable criteria in the job description and person specification.

If you have any questions or youd like to speak to our recruitment team before submitting an application contact us at

We reserve the right to close this role early if we locate a suitable candidate.

About us

We are Paradigm Housing Group.

We manage more than 17000 homes across the South East.

We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them.

Our benefits

Holidays 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year and the opportunity to buy up to another five days.
Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employees contribution rate.
Car leasing scheme.
Annual bonus potential.
1 paid professional subscription per year.
Family friendly policies including generous paternity maternity shared parental and adoption leave sabbaticals and more.
Health cash plan worth over 1800 per year. Includes dental optical prescriptions and flu jabs physiotherapy chiropractic therapy reflexology Sports massage and more.
Hybrid working for many roles.
Up to three paid Giving Back (volunteer) Days a year.
Modern collaborative offices with free parking and charging points for electric vehicles.
Opportunities for career development and progression.
Social events such as quiz nights Christmas Party Summer BBQ.

Our Vision

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Working For Us

Our Values

Safer Together

The safety of our customers colleagues and ourselves is a priority in everything we do.

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers colleagues and stakeholders.

Acting Thoughtfully

We make ourselves aware of our customers and colleagues circumstances and consider this thoughtfully and respectfully and with attention to the impact on the environment when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.

Documents

Required Experience:

Manager