TM Technical Service Specialist - AZ, CO, TX, or UT
TM Technical Service Specialist - AZ, CO, TX, or UT
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Salary Not Disclosed
1 Vacancy
Job Description
Zions Bancorporation is one of the nations premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the Best Banks to Work For and as having a top banking team in its list of The Most Powerful Women in Banking. Our customers consistently vote us as the best bank in our local markets. We value our employees and we are committed to search out recognize and create fulfilling opportunities for outstanding people within our organization rewarding them for their contributions to our success. We recognize that banking is a local business and that to be successful we must have very strong ties to the communities we serve and strong relationships with our customers.
With benefits starting on day one 12 bank holidays profit sharing and company-matched 401(k) contributions Zions is dedicated to being an employer of choice in our communities. At Zions the possibilities are endless. You bring the talent; we bring the opportunity.
The Treasury Management Technical Services team has an opportunity for aTM Technical Services Specialist.
What will your day look like You will be:
- Responsible for providing level 1 and 2 technical support and training for new clients or users on the multiple Treasury Management products including Treasury Internet Banking Remote Deposit Positive Pay ACH Receivables Online E-Invoicing and Payments Outsourced Disbursements and other products.
- Training will include the introduction of the TM Knowledge Center to the users and may require resolution of hardware/software compatibility issues.
- Providing exceptional customer service to Treasury Management clients by assisting with complex technical issues related to the installation and use of software for specific bank products.
- Identify investigate and propose solutions to technical issues.
- Work toward a resolution to root causes to prevent recurring issues.
- Responsible for cross-affiliate support of complex client enrollments as assigned and for coordinating file testing and transmission setups.
- Stay abreast of technology upgrades and product enhancements.
- Adhere to Bank policies and procedures.
- May assist with special projects as required as well as take on other duties as assigned.
Qualifications:
- Requires a High School diploma or equivalent and 1 years of banking treasury and cash management products/services IT hardware software computer applications networks or other directly related experience.
- A combination of education and experience may meet job requirements.
- Working knowledge of banking treasury and cash management products application software networks PCs LANs terminals and telephones.
- Good customer service problem solving analysis and communication skills both verbal and written.
- Ability to train clients on Treasury Management products and systems.
- Ability to identify and resolve technical issues.
- Must be detail oriented.
- Good client relationship skills.
Salary Range (Depending on Experience): $20- 29/h
Locations:
The candidate must be located within commuting distance of one of our four operations locations in the western United States:
- Mesa AZ
- Denver CO
- Houston TX
- Midvale UT
Apply now if you want to be part of a motivated and driven team and work with respected leaders. We need someone who is proactive has a great attitude and wants to inspire others to achieve bank initiatives and drive loan growth.
Required Experience:
Unclear Seniority
Employment Type
Full Time
