Help Desk Support Representative, Bilingual
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Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Requirements
- Answer Insurance Help Desk caller-in inquiries.
- Operate on an eight (8) hour workday schedule (core hours 7:30AM to 4PM central time) Monday through Friday excluding Federal Holidays.
- Execute batch data entry of multiple employee forms into the applicable client system.
- Record 100% of calls into the incident management system.
- Assist in the resolution of problems and the identification of potential issues or trends.
- Ensure complete client satisfaction.
Requirements
- Must be bilingual fluent in both English and Spanish.
- Multitask and effectively plan and organize work.
- Strong communication skills.
- Interpret and apply regulatory material.
- Communicate effectively both orally and in writing.
- Keen attention to detail and effective working in a team environment.
- Experience in a customer-service oriented call center environment is highly desired (but not required).
Required Experience:
Unclear Seniority
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
YRCI is a veteran-owned firm offering turn-key shared professional services in human capital & human resources, acquisition management and financial management to federal and commercial clients across the nation from the Washington, DC region.
