Conversational AI Solution Architect
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Job Location:
Appleton, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
12-09-2025
Vacancies:
1 Vacancy
Job Summary
Conversational AI Solution Architect
Location: Remote
Employment Type: Part Time
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix Cisco Genesys IBM and Microsoft our customers receive the highest quality of product and service the industry has to offer.
We are seeking a highly skilled Solution Architectto lead the design and development of an enterprise-grade AI-powered chatbot platform. This role will drive technical strategy and execution 9 Microsoft Semantic Kernel Aspire enabling natural language interactions across complex data systems.
Come join a high-performance team! At EDCi we are more than just technologists. We are a team passionate about the work we do and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If youre a talented professional looking to help lead a cutting-edge growing company and seek a flexible family-oriented work environment we want to talk to you!
RESPONSIBILITIES:
ESSENTIAL TECHNICAL SKILLS
QUALIFICATIONS:
Location: Remote
Employment Type: Part Time
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix Cisco Genesys IBM and Microsoft our customers receive the highest quality of product and service the industry has to offer.
We are seeking a highly skilled Solution Architectto lead the design and development of an enterprise-grade AI-powered chatbot platform. This role will drive technical strategy and execution 9 Microsoft Semantic Kernel Aspire enabling natural language interactions across complex data systems.
Come join a high-performance team! At EDCi we are more than just technologists. We are a team passionate about the work we do and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If youre a talented professional looking to help lead a cutting-edge growing company and seek a flexible family-oriented work environment we want to talk to you!
RESPONSIBILITIES:
- Architect and lead deliveryof a scalable conversational AI platform that streamlines Sales Operations workflows.
- Lead technical discoverysessions to align on goals systems integration data display and non-functional requirements (e.g. latency accuracy deployment).
- Design and implementsecure RESTful APIs with real-time streaming (SSE) and integration with RDBMS Flat Files Document Storage and API based systems
- Develop a dynamic plugin frameworkfor natural language-to-SQL translation and extensibility.
- Produce comprehensive technical documentationincluding architecture diagrams API specs and onboarding guides.
- Mentor internal developersthrough a co-delivery model to build long-term capability.
- Create PoCsto validate concepts and gain stakeholder buy-in.
ESSENTIAL TECHNICAL SKILLS
- Expertise 9and .NET Aspirefor cloud-native microservices orchestration.
- Deep understanding of Microsoft Semantic Kernelfor agent-based AI planning and plugin architecture.
- Experience with Core Web API and Azure OpenAIintegration.
- Familiarity with enterprise data systems and natural language processing workflows.
QUALIFICATIONS:
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Strong experience to rapidly build prototypes across a variety of User Interface platforms
- Proven experience in architecting AI-driven platforms and enterprise-grade applications.
- Strong background in API gateway design security and performance optimization.
- Ability to lead cross-functional teams and collaborate with stakeholders across departments.
- Excellent communication and documentation skills.
- The following items will be addressed in the scope of this project.
- Discovery
- Conduct discovery meetings to ensure alignment on:
- Overall goals of the effort and success definition
- The systems that will be enabled via the Chatbot
- Display of the data
- Non-functional requirement definition including response time accuracy and deployment pattern
- Conduct discovery meetings to ensure alignment on:
- Technical Leadership
- Drive the technical solution and leadership of the development of enterprise-grade AI-powered conversational platform that that enables KI to interact with data and knowledge across the following systems:
- DB2
- E Spec
- Data Hub
- We aim to have a system that is built 9 and Microsoft Semantic Kernel the platform combines sophisticated agent-based AI planning with extensible plugin architectures enabling natural language interactions that can execute complex multi-step data queries perform intelligent analysis and deliver contextual insights across multiple data sources.
- Deliverables include:
- AI Chatbot Architecture & Core Platform Design - Designed and delivered a scalable conversational AI platform 9 Microsoft Semantic Kernel Aspire.
- API Gateway & Service Layer Design - Design of secure RESTful APIs with full support for real-time streaming (SSE) and integration with external systems like E Spec and Data Hub
- Dynamic Plugin Framework - Design and architecture of a modular plugin system enabling flexible function calling natural language-to-SQL translation and future extensibility.
- Comprehensive Technical Documentation - Deliver system architecture diagrams API specifications and developer onboarding guides to support maintainability and scale.
- Internal Developer Upskilling - Partner with internal developers in a part-time co-delivery model to transfer knowledge and build long-term capability.
- PoCs - Development of PoCs as needed to be able to help convey concepts and get buy-in.
- Drive the technical solution and leadership of the development of enterprise-grade AI-powered conversational platform that that enables KI to interact with data and knowledge across the following systems:
- Testing & Production Deployment
- Perform standard unit testing as defined later in the document under Testing Definitions. Unit testing will be limited to 8 hours.
- Perform deployment activities to ensure that the new dashboards are ready and available to be used in a production environment.
Required Experience:
Manager
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
About Company
EDCi provides communications and technology solutions including data center, security, application delivery, contact center solutions and managed services.
