Director of Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
- Full P&L expense management for dynamic high-growth organization
- Directly responsible for all client-facing team members and for driving internal initiatives within Professional Services Client Success and Customer Support
- Liaison to Sales in the coordination of sales-to-PS transition activities
- Liaison to Product Strategy in the execution of client projects and relaying key client needs
- Oversight of project lifecycle and backlog by team and resource.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
- Identify potential operational problems and prioritize initiatives to maximize efficiency quality customer satisfaction and revenue.
- Ensure escalations project challenges and product enhancements required by contracts are driven to conclusion in a favorable manner to the customers benefit
- Inspire and motivate employees to perform at their best.
- Perform other job-related duties and responsibilities as assigned by the General Manager
Qualifications
- BA/BS college degree in related field or equivalent experience is required.
- Proficiency using MS Office products including MS Project Excel Word PowerPoint and Visio.
- Excellent listening skills and ability to learn new content quickly.
- Understanding of software lifecycle as well as software deployment and implementation.
- Ability to think critically and identify opportunities for process improvement.
- Ability to communicate effectively with clients.
- Ability to deliver a highly detailed work product with little to no supervision and often with diverse vague or limited details.
- Work comfortably in an obscure environment when analysis of hypothetical situations need forethought to anticipate logical outcomes.
- Self-starter with the ability to complete projects with minimal oversight.
- Excellent interpersonal skills including verbal and written communication.
- Ability to prioritize and manage multiple projects and deadlines.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Tyler offers public sector software solutions designed specifically for the unique needs of state, local, and federal government organizations and school districts.
