ServiceNow Implementation Consultant (SAM Pro & HAM)
Job Overview: Seeking an experienced ServiceNow Consultant to implement and integrate Software Asset Management (SAM Pro) and Hardware Asset Management (HAM) modules. Leverage agentic AI to enhance automation and decision-making in asset management processes.
Key Responsibilities:
- Implement and configure SAM Pro and HAM in ServiceNow.
- Assess and optimize asset management processes using agentic AI for automation.
- Configure license compliance reclamation and lifecycle tracking.
- Integrate with discovery tools (SCCM JAMF) and normalize asset data.
- Build workflows reports dashboards and SAM publisher packs.
- Use agentic AI to automate software reclamation and hardware lifecycle tracking.
- Document processes and train internal teams.
- Collaborate with IT procurement and compliance stakeholders.
Required Qualifications:
- Hands-on ServiceNow experience with SAM Pro and/or HAM.
- Knowledge of software licensing discovery tools and IT asset lifecycle.
- Experience with integrations (SCCM JAMF Tanium Flexera or Snow).
- Familiarity with CMDB and data models.
- ServiceNow certifications (CIS SAM CIS HAM ITAM or ITSM) preferred.
- Strong communication and documentation skills.
Preferred Qualifications:
- Experience with ServiceNow Discovery ITOM and integration hubs.
- Familiarity with agentic AI applications in ITAM/ITSM.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract