Driver Record Specialist
Driver Record Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job ID
Location Bismarck ND
Salary Range From 3611.00 To 3611.00 Monthly
Full/Part Time Full-Time
Regular/Temporary Regular
North Dakota Department of Transportation
Driver License Division Bismarck ND
Shape the Future of Transportation with the North Dakota Department of Transportation!
Are you ready to make a real impact The North Dakota Department of Transportation is looking for dedicated and skilled professionals to join our team. This is your chance to play a vital role in creating safe efficient and innovative transportation solutions that serve communities across our state. We uphold the values of professionalism respect integrity dedication and excellence in everything we do. If youre seeking a rewarding career with purpose we encourage you to apply today!
NDDOT Starting Salary: $3611/ month
At the North Dakota Department of Transportation we owe our success to our people and processes. As a Driver Records Specialist in our Drivers License Division you will provide accurate and professional information to the public providing independent and prompt decisions using critical judgment.
The ideal person for this position will be a multi-tasker and problem solver with excellent communication skills and attention to detail with previous experience in customer service and resolving conflict and customer problems. You will be responsible for interpreting statutes laws rules policies and procedures to provide assistance to the public and other state and government agencies. You will manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated maintaining a positive empathetic and professional attitude toward customer at all times.
Primary duties associated with this position are as follows:
Provide technical assistance and maintain integrity of the driving record. Accuracy of record entries is critical.
Answer a large amount of phone calls and be able to research answers to callers questions handling difficult callers in a calm and even-toned manner.
Review financial sites and matching driver records to make sure payments are recorded and adjust record accordingly. Process refunds when necessary.
Update records based upon information from ND courts out of state agencies and law enforcement.
Minimum Qualifications
High School Diploma or GED
Three Years of Work Experience performing a variety of complex administrative support and customer service duties.
Related college-level course work may be substituted for up to two years of the work experience requirement on a year-for-year basis.
Employment of the selected candidate will be contingent on satisfactorily completing the interview process reference and background checks.
About Team ND
Far and away the best prize life offers is the chance to work hard at work worth doing. - Theodore Roosevelt
More than 7500 talented hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND we are driven to succeed through gratitude humility curiosity and courage. Our purpose is to empower people improve lives and inspire success. Join us in being legendary.
Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you your health and your family.
Considering a new position on Team ND How does your current position stack up Use our Total Rewards Calculator to estimate.
Application Procedures
Submit an application at by 11:59 P.M. Central Standard Time (CST) on the closing date. Application materials including resume and cover letter must clearly explain how experience and education relate to the minimum qualifications and job duties.*
*Candidates will be scored on a 100-point candidate questionnaire to be considered for interviews. Application materials including resumes and attachments are not considered in the 100-point candidate questionnaire. Applicants must provide detail in their responses to the questionnaire.
Applicants who experience technical difficulties during the application process should contact or 701.328.3290. For more information or if you need accommodation or assistance in the application or selection process contact the DOT Talent Acquisition Team at or .
Learn more about NDDOT at TTY users may use Relay North Dakota at 711 or 1-.
NDDOT does not provide sponsorships.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race color national origin sex (including sexual orientation and gender identity) genetics religion age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C..
Required Experience:
Unclear Seniority
Employment Type
Full-Time
