Section Manager
Section Manager
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1 Vacancy
Job Description
Date Posted:
Country:
MalaysiaLocation:
Sigma Elevator (M) Sdn Bhd 15-02 Menara Symphony No 5 Jalan Semangat SeksyenPetaling Jaya Selangor Darul Ehsan MalaysiaRole Overview
Would you like to join a truly international talent-driven company that values Safety Ethics Quality Innovation and Employee Opportunity
Otis & Sigma is growing and is looking for a Section Manager for Klang Valley area.
Position Summary
The Section Manager is responsible for overseeing the daily operations of field service ensuring service excellence compliance and customer satisfaction. This role involves managing a team of supervisors and technical staff ensuring high-quality maintenance and driving operational efficiency while maintaining full P&L accountability for the customers account.
Key Responsibilities
1. Operational Leadership
Manage day-to-day site operations to ensure smooth service delivery.
2. Customer & Quality Management
Build and maintain strong relationships with internal & external stakeholders.
Ensure all maintenance repair and reporting activities meet contractual obligations and customer expectations.
Monitor and continuously improve maintenance standards breakdown response and service quality.
3. Compliance & Safety
Ensure strict adherence to EH&S policies and statutory requirements.
Maintain all inspection records and certifications (including Schedule 14 compliance).
Champion a strong site safety culture and enforce safe work practices.
4. Financial & Business Responsibility
Act as the P&L leader for customers accounts responsible for financial performance budgeting and resource allocation.
Drive operational cost control and ensure profitability.
Identify growth opportunities and support business development through service quality.
5. Team Leadership & Development
Lead mentor and coach supervisors chargeman competent person and field staff.
Foster a culture of accountability collaboration and continuous improvement.
Ensure team engagement performance management and career development.
Candidate Requirements
Education: Diploma/Degree in Engineering (Mechanical Electrical or related discipline).
Experience: 810 years in elevator/escalator facilities management or related industry with at least 35 years in managerial/supervisory roles.
Technical Knowledge: Strong understanding of elevator/escalator maintenance troubleshooting and statutory compliance.
Leadership Skills: Proven ability to lead and motivate diverse technical teams.
Customer Skills: Excellent communication relationship management and conflict resolution skills.
Financial Acumen: Experience managing budgets cost efficiency and P&L accountability.
Safety Knowledge: Solid understanding of EH&S regulations and site compliance requirements.
What We Offer
Competitive Package: Attractive salary with performance incentives.
Professional Growth: Access to global training mentorship and career development opportunities.
Cutting-Edge Environment: Exposure to advanced technologies and high-standard operational practices.
Team Culture: A supportive workplace with strong leadership backing and collaboration.
Impactful Role: Direct influence on customer satisfaction service quality and business performance.
Apply today to join us and build whats next!
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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Required Experience:
Manager
Employment Type
Full-Time
