Technical Solution Manager
Technical Solution Manager
Posted on :
12-09-2025
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1 Vacancy
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Job Description
Description
#LI-MM3
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.
Metrolinxs Innovation and Information Technology group supports female team members via Go Tech Women an affinity group for women in Information Technology led by our Chief Information Officer.
If you enjoy technology and innovation value diversity appreciate work/balance and are looking for an opportunity to make a better world via public service Metrolinx would like to hear from you!
Our I&IT Delivery Team (Safety & Customer Protective Services Platform) is seeking a Technical Solution Manager who will manage and provide technical input to the day-to-day execution of delivery teams who are implementing technology solutions to address Metrolinx business needs. The Technical Solution Manager also validates Service Provider outputs and manages incremental releases to ensure business stakeholder outcomes are realized and works closely with the I&IT Enterprise Architecture team to ensure application solutions are aligned with the overall technical roadmap
What will I be doing
- Delivers expertise advice and direction to I&IT team and Service Provider resources responsible for the delivery of related projects and services across the organization
- Provides oversight to confirm alignment with technical design at key checkpoints during the delivery process and assumes the required responsibility for artifact development attendance at governance mechanism and measurement of key metrics
- In consultation with Enterprise Architectural translates overall decision records into application level solutions to deliver business needs
- Validates and confirms that the solution design configuration / development artifacts and quality control results meet the expectations of I&IT stakeholders and business users who use the application
- Oversees the successful technical delivery release governance and validation of outcomes for assigned I&IT applications
- Provides input to the product development schedule and provides oversight to product development through execution of the plan (i.e. from business requirements to successful release) and makes corrections as needed
- In partnership with Enterprise Architecture identifies and manages the integration points between solutions within a product as well as the integration between the various I&IT products
- Integrates and enables application monitoring automation and orchestration in solutions
- Proactively manages risks pertaining to product delivery and release management for Metrolinx (e.g. reduce the likelihood and impact of customer transit and operational system risks and issues)
- Supports managing the relationship with Service Providers which includes reviewing the most complex Provider statements of work proposals and providing input to the I&IT Commercial Office for Value for Money analysis and Service Provider performance reviews
- Designs and builds foundational technology and infrastructure solutions at scale (e.g.SaaS public and private managed cloud solutions virtualization network storage compute hybrid)
- Provides guidance and support to Service Provider teams and confirm they are equipped to deliver successfully including pointing Service Providers to the appropriate standards reference material and technical validation resources within I&IT and business units
- Integrates and enables product monitoring automation and orchestration in solutions
- Collaborates with I&IT teams and stakeholders to perform system capacity performance availability and health management to meet business needs.
What Skills and Qualifications Do I Need
- Completion ofapost-secondary degree or diploma in Computer Science Information Technology Engineering Business Administration or a related discipline or a combination of education training and progressive experience in solution delivery leadership positions deemed equivalent.
- Demonstrated years related experience contributing to the success of midsize-to-large initiatives with above average levels of complexity and business criticality.
- Agile certification (Agile Certified Professional Certified Scrum Product Owner) is an asset
- Certified in Software Development Methodologies is an asset.
- Project Management Professional (PMP) or PRINCE2 is an asset
- ITIL Foundations Certification is an asset
- Knowledge of the principles practices and methods of Product Management Lifecycle to manage the delivery of technology solutions and product releases
- Knowledge of and expertise applying application integration and infrastructure integration methods principles and techniques to manage the integration points between solutions within a product and the integration between various I&IT technology solutions
- Knowledge and proficiency with multiple Agile Lifecycle Management tools (i.e. JIRA Confluence etc.)
- Knowledge of tools and techniques used for product and the ability to develop and maintain organizations product and service delivery in order to meet business requirements
- Well versed in introducing new ways of thinking and working (i.e. DevOps Lean Agile Bimodal IT) and the data implications and integrations required across internal and Service Provider teams
- Well versed in IT and business strategy with specific experience to develop plans and drive solutions towards stated business strategy and goals through selective review of product designs configurations/developments artifacts and quality control results.
Dont Meet Every Requirement
If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email .
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.
Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
#LI-MM3
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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