Team Lead - Resettlement and Housing Support
Team Lead - Resettlement and Housing Support
Posted on :
12-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job title:Team Lead - Resettlement and Housing Support
Department:Resettlement and Integration Services
Reports to:Manager Durham Humanitarian Response Project
Hours of work:Rotating 8-hour shift schedule between 7:00 a.m. and 11:00 p.m.
Job purpose
The Team Lead - Resettlement and Housing Support will help coordinate and manage the day-to-day operations of DHRP activities and assistwith implementing the program objectives and action plans to meet the initiatives mandate and goals.
Using Trauma-informed and Gender-Equity approaches the Team Lead - Resettlement and Housing Support will also be responsible for overseeing the client database promoting the services of the Durham Humanitarian Response Project engaging Landlords and housing services professionals conducting outreach activities and presentations with them to secure stable housing for eligible asylum claimants. The incumbent will be required to coordinate with the Team Lead Information and Program Engagement Support to identify promote and offer workshops such as housing-related sessions to all clients in the program ensuring referrals and follow-up are completed in a timely manner.
The incumbent will keep abreast of the workflow to identify issues improve processes and problem-solve with clients accessing housing services to ensure the highest level of service. The incumbent will also work with staff to address complex cases that have been escalated by staff. The Team Lead will delegate to and monitor tasks assigned to their teams.
Company Overview
Community Development Council Durham (CDCD) is an independent not-for-profit social planning organization that has been working to enhance the quality of life for individuals families and communities in Durham for over 55 years. We organize a variety of research community development and social planning initiatives as well as administer and deliver front-line social service programs. Please visit us at for more information.
Duties and responsibilities
- Utilize a client-centered anti-oppression anti-racism trauma-informed and strength-based approach in partnership with the DHRP Manager to assist with the implementation of program objectives and action plans to meet the mandate and goals of the DHRP and CDCDs strategic plan.
- Coordinate and oversee the day-to-day operations of the Resettlement and Housing Support team within the framework of the DHRP program.
- Facilitate bi-weekly case conferencing with the Resettlement and Housing Support Team.
- Ensure all necessary equipment in DHRP offices is readily available and fully functional.
- Oversee an assigned program location strategize problem-solve minimize risks and address issues that may emerge there ensuring clients and staffs safety and well-being at all times.
- Collaborate with the DHRP Manager to meet service delivery target numbers and utilize necessary tools and resources in a results-driven environment.
- Collaborate with the DHRP Manager and stakeholders to develop and implement strategic initiatives that enhance Housing stability outcomes for newcomer families.
- Maintain data accuracy and integrity across all DHRP sites and ensure necessary tools and resources are available and utilized for effective operation in an outcome measurement environment.
- Provide leadership guidance and support to team members to ensure effective delivery of housing services to government-assisted refugees.
- Collaborate with community partners landlords and housing agencies to identify and secure suitable housing accommodations for refugee families and to ensure holistic support for them.
- Work with the Team Lead - Information and Program Engagement Support to secure access to a broader range of services and information sessions on relevant topics that will aid in clients housing success and retention.
- Provide culturally-sensitive and trauma-informed support to newcomer families navigating the housing sector/market and adjusting to life in Canada.
- Maintain confidentiality and privacy protection for both landlords and tenants accessing the program.
- Work with the Housing Resettlement team and clients to co-develop and implement housing plans tailored to the needs of newcomer families ensuring safe and sustainable service options are secured.
- Conduct housing needs assessments and develop strategies to address housing challenges faced by refugee families including advocating for affordable housing options.
- Train and mentor team members on best practices in housing support including tenancy rights lease agreements and landlord-tenant relationships.
- Monitor and evaluate the effectiveness of housing support services identify areas for improvement and implement corrective measures as needed.
- Maintain accurate and up-to-date records of housing placements client interactions and program outcomes in compliance with program requirements.
- Stay informed about changes to housing policies regulations and resources relevant to government-assisted refugees and incorporate this knowledge into program delivery.
- Represent the organization at meetings workshops and community events related to housing support and resettlement.
- Foster a positive and inclusive team environment that values diversity equity and mutual respect among team members and clients.
- Direct support motivate and coach staff professionally and effectively.
- Coordinate the onboarding process for new team members and participate in their orientation and training in collaboration with the Manager.
- Facilitate regular check-in and staff meetings with team members.
- Explore and recommend professional development opportunities and learning from peers sharing best practices discussing complex cases and receiving feedback on approaches.
- Backfill for Manager and other Team Leads in their absence.
- Participate in the design implementation and evaluation of the Durham Humanitarian Response Project to meet identified needs.
- Attend and support internal and/or external meetings and events as applicable.
- Promote a positive workplace culture through agency committee membership and departmental activities.
- Coach guide and develop staff for optimal performance including monitoring staff accountability on time management client service outcomes target attainment and overall program health.
- Stay up-to-date with current developments in laws and policies in the social service sector and community development.
- Perform other duties as assigned.
Operational Management and Financial Administration
- Coordinates the day-to-day operations of Durham Humanitarian Response Project housing activities to ensure that programs and services are efficient locally relevant and results driven.
- Assist the Manager with the on-call responsibilities over the weekend and evenings.
- Creates and maintains a database of potential multi-unit For-Profit and Not-For-Profit Housing providers in the Durham region.
- Produce regular well-researched data-based reports to assist the Manager DHRP in ensuring that program is well established to meet and/or exceed the expectations of the funders and other stakeholders.
- Assist/oversee the scheduling of program staff and contractors as well as coverage of services at the DHRP site where services aredelivered.
- Coordinate programs at service locations and lead a team of front-line employees to achieve the program deliverables required under the funding agreement.
- Maintain positive working relationships with existing communitypartners/stakeholders.
- Ensure that the organization meets the service delivery requirements as stipulated by the funders.
- Lead facilitate and perform administrative tasks relating to program staff and organizational needs.
- Work collaboratively with the Manager to ensure expenses are within program budgets of the DHRP.
- Oversee processing of expense sheets for both program staff and contractors secure approval from Manager and subsequently submit for processing to the Financeteam.
- Ensures staff access and utilization of all available resources to maximize efficiency in the provision of services to clients including information and referral assessment and linkage/access to community services.
- Participate in the design implementation and evaluation of the Durham Humanitarian Response Project to meet identified needs.
Staffing
- Model effective team leadership to DHRP staff by fostering a welcomingworkenvironment where everyone contributes to continuous innovation andimprovement.
- Effectively and professionally provide functional supervision direction guidance support motivation and coaching of frontline staff.
- Coordinate on-boarding process for new team members and participate in their orientation and training.
- Promote a high functioning teamwork environment that is inclusive harmonious cooperative creative and productive.
Perform front-line workers duties as needed
Conduct needs assessments of clients
- Determine the needs of the clients and the support that is appropriate for each individual client.
Provide services information and guidance
- Provide client with appropriate services and information for immigrants financial social education recreational etc. needs that ultimately encourage or hinder their settlement to Canada
- Provide client with information regarding their rights and obligations as a citizen and provide access to information regarding housing financial and general living services such as health and public transportation.
Provide referrals crisis intervention and counselling
- Provide client with adequate resources to aid in their transition such as crisis intervention referral services for counselling or referrals for translation services.
Conduct group orientation and presentations
- Research and prepare for presentations to be conducted in a large group settling on topics such as settlement issues etc.
Develop and maintain database and reporting
- Maintain client database to allow for updated information to better assist client needs; prepare reports regarding services used and clients interactions with the service as necessary.
- Perform other tasks as necessary including the responsibility of ensuring that all activities comply with social and employment laws such as the occupational health and safety act.
(Note: In depth counseling of a social or psychological nature is not to be provided but rather referrals made to appropriate professionals)
Core Competencies
Valuing Diversity and Social Justice
Supports and promotes an environment that holds opportunities for all regardless of race ancestry colour ethnic origin citizenship creed religion sex sexual orientation age family status or disability; fosters a climate of inclusion where diverse thoughts are freely shared and integrated. Under social justice all groups and individuals receive fair treatment and an equitable share of the benefits of society.
Culturally Sensitive
Recognizing understanding and applying attitudes and practices that are sensitive to and appropriate for people with diverse cultural socioeconomic and educational backgrounds and persons of all ages genders health status sexual orientations and abilities.
Advocacy
Interventions such as speaking writing or acting in favour of a particular issue or cause policy or group of the social services sector advocacy is assumed to be in the public interest whereas lobbying by a special interest group may or may not be in the public interest. Advocacy often aims to enhance the quality of life for disadvantaged groups such as individuals recently immigrating to Canada persons with disabilities the LGBT community etc.
Community Participation
Procedures whereby members of a community participate directly in decision-making about developments that affect the community. It covers a spectrum of activities ranging from passive involvement in community life to intensive action-oriented participation in community development (including political initiatives and strategies).
Job-Specific Competencies
Client Service Orientation
Focus on understanding and meeting customers needs make extra effort to meet customer needs and follow up on customer complaints/questions/requests.
Relationship Building and Partnering
Developing and maintaining positive relationships and partnerships. Builds relationships with clients by following through on commitments respecting confidentiality and demonstrating an interest in their specific challenges and needs.
Empathetic and Sensitive
Has a high degree of empathy and sensitivity to the needs of the clients and ability to provide assistance to the clients with care and patience as necessary.
Interpersonal Understanding and Communication Skills
Desire/ability to understand others attitudes/interests/needs/feelings/nonverbal behavior incorporating empathy listening skills and diagnostic understanding understanding strengths/limitations of others. Communicates and interacts effectively with individuals and groups in the provision of professional services. Gives full attention to what other people are saying by being active listeners that value the opinions of their workers. Capable of using their communication skills to successfully gather the information that they need. They are also people who are trusted and can build relationships with others.
Presentation Skills
Effective in a variety of formal and informal presentation settings; commands attention and manages group process during the presentation; is cognizant of audience response and able to adapt content and style accordingly.
Ability to work in a team environment and independently
Has a strong capability to work in a team environment and support the separate functions that make a team as well as work on individual tasks that support that overall program.
Community Knowledge
Ability to express vast knowledge of the Durham Community as well as knowledge in social government and community services.
Qualifications and skills
- Degree in Social Work Psychology Social Services or Housing-related field or equivalent combination of education and/or experience.
- Minimum 3 years of experience with presentations project management and property management.
- Proficiency in a second language is an asset as is lived experience in or with newcomer communities.
- Knowledge of and sensitivity to multicultural communities.
- Knowledge of gender-based violence anti-oppression principles and trauma-informed approaches.
- Demonstrated understanding of the Housing Help sectors intersection with other sectors and issues faced by at-risk and diverse populations.
- Knowledge of Durham region and surrounding areas housing landscape and community resources.
- Demonstrated ability to work with large real estate entities and not-for-profit institutions.
- Demonstrated ability to partner and work effectively with all levels of staff housing providers families and external agencies.
- Ability to promote positive presentation strategies of advantages for landlords to want to host newcomers.
- Well-developed conflict resolution mediation and group problem-solving skills to work successfully with others to resolve contentious issues in a positive ethical and respectful manner within a diverse environment and with staff at all organizational levels.
- Strong planning time-management leadership and organizational skills to manage and prioritize multiple projects and tasks in a fast-paced environment.
- Ability to understand and work across a wide range of cultural and political contexts.
- Orientation to excellence that acknowledges and builds on the strengths of all stakeholders including staff and our client population.
- Excellent critical thinking and analytical abilities with a strong focus on driving results.
- Excellent computer skills: Office 365 - MS Word Excel PowerPoint Outlook and database.
- Ability to work independently and on a flexible schedule.
- Experience in delivering programs in mentoring employment community partnerships or resettlement services.
- Experience in delivering government-funded programs; Federal (IRCC) funded programs specifically is an asset.
- Demonstrated experience in building and maintaining relationships with multiple stakeholders.
- Demonstrated ability in written and verbal communication in English.
- Current and up-to-date knowledge of social services and social laws.
- Experience working with the Durham Welcome Centre Immigrant Services is a definite asset.
- Demonstrated ability to understand map and improve workflow and processes.
- Ability to respond to stressful situations in a calm collected and professional manner.
- Proactive resourceful and ability to resolve complex client concerns.
- Extensive knowledge of community-based resources and government agencies for low-income people including income through Ontario Works Ontario Disability Support Program Old Age Security.
- Non-violent crisis intervention (CPI) suicide intervention (ASIST) standard first aid or commitment to securing those requirements within six months of being hired.
Additional Requirements
- The Team Lead - Resettlement and Housing Support will need to be flexible regarding assigned work hours and location.
- Flexibility to work and/or be on call for rotating 8-hour shifts between 7:00 a.m. and 11:00 p.m. as needed.
- A valid Ontario drivers license (Class G) use of a vehicle and insurance with the ability to work in a variety of settings.
- The successful candidate must provide an acceptable Vulnerable Sector Screening prior to commencing employment.
APPLICATION PROCESS: Applicants are requested to submit their resume and a cover letter stating salary expectations while outlining their strengths experience and aptitude to fulfill the position requirements.
CDCD thanks all applicants for their interest; however only those asked for additional information and/or selected for an interview will be contacted.
CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints unique experiences and diverse perspectives of our employees who bring fresh new ideas to our business. Diversity plays a key role in our ability to deliver our mission.
CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples racialized persons/persons of colour persons with disabilities women LGBTQ2S persons and others who may contribute to fostering innovative ideas and solutions.
As an employer CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act 2005.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
