Patient Access Service Specialist (PAS Specialist)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Function/Duties of Position
The Patient Access Service Specialist (PAS) is the first point of contact in person and via phone for the Department of Neurology. The PAS provides high quality customer service to both internal and external customers. The work environment is both on campus and remote work supporting a call center and front office duties. This position involves serving on a rotational basis to assist with the front office check-in and check-out desk. PAS tasks include but are not limited to gathering and recording required information about patients provide specific customer service including screening for financial eligibility confirming health insurance coverage and individuals obligations obtaining necessary authorizations for care scheduling appointments answering a high volume incoming phone line taking detailed messages including refill requests and routing to the appropriate person and assisting patients in an office or clinic setting. This position requires an attention to detail strong ability to multi-task and exceptional customer service skills.
Required Qualifications
- Six months of work experience in a medical office setting including high-volume direct patient contact OR one year of work experience in a high-volume direct public contact position.
- Basic computer keyboarding skills including typing of 30 45 wpm.
- Proficient with computers including MS Word.
- High level of attention to detail.
- Strong customer service orientation and excellent verbal and written communication and listening skills.
- Demonstrated problem solving negotiation and effectiveness in confrontational customer interactions.
- Demonstrable record of reliable attendance punctuality and proven successful performance at past and present employers.
Preferred Qualifications
- Advanced degree.
- Previous Neurology experience.
- One year of work experience as a PAS Specialist.
- OHSU Work experience.
- Prior experience with Epic.
- Successful completion of Epic PAS courses.
Additional Details
Working Conditions:
On site position primarily located at CHH1 with back up coverage needs at HRC.
Department of Neurology Hours: Monday Friday 7:30am 5:30pm
Department of Neurology Locations:
- Center for Health & Healing Building 1 3303 SW Bond Ave 8th Floor Portland OR 97239
- Hatfield Research Center 3250 SW Sam Jackson Park Rd 13th Floor Portland OR 9723
This position works in a busy environment with a lot of interruptions multiple demands and people interactions. It requires dealing with noise and frequent interruptions within the work group.
Physical Demands & Equipment Usage:
Continuous: Changing positions throughout the day.
Frequent:
Standing on carpeted surface and hard surface floors.
Sitting in office chair.
Twisting from waist while on the telephone to reach supplies etc.
Walking around clinic on carpeted and hard surface floors.
Climbing of carpeted stairs and hard surface can also utilize elevator.
Occasional:
May have to carry/lift objects supplies and boxes.
May have to push or pull cart with charts.
Bending from the waist to pick up boxes etc.
Reaching for telephone supplies etc.
All are welcome
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
OHSU treats the most complex health needs in the region, makes discoveries that save lives and educates next-generation health professionals.
