Manager, Product Specialists - End-to-End Solutions, Lund
Manager, Product Specialists - End-to-End Solutions, Lund
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Job Description
Job Title
Job Description
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground.
Were seeking a highly motivated manager driven to thrive in a global organization collaborating across borders with a strong passion for leadership reporting to the End-to-End Solutions Director at our HQ in Lund Sweden.
Who is your future team
Our vision is to be the most seamless and easy to sell use and best supported end-to-end (E2E) solution in the world. Our E2E solutions are built around our own video management solutions AXIS Camera Station Edge and Pro but the functionality extends beyond that.
The End-to-End Solutions team has global product management responsibility for Axis End-to-End Solutions for Surveillance. It manages the entire life cycle of our solutions - from strategic planning to tactical activities go to market maintenance and support. End-to-End Solutions consists today of three teams product management solution knowledge management and product specialists. We are now looking for an engaged manager for the product specialist team. You are passionate about developing and leading individuals as well as enhancing our support services together with peer organizations.
Solution Management is globally responsible for the solution offering and sales support. This includes product service and roadmap management for device capabilities device management system management and end-to-end addition we offer the regions project sales support and partner interface in technical and connected strategic matters. End-to-End Solutions is one out of four groups within Solution Management.
What will you do
Manager Role:
As the Manager of the End-to-End Solutions Product Specialists team you will lead a diverse and dynamic group of 11 talented individuals. Your mission is to empower the team to perform at their best by clarifying roles providing the necessary tools building skills and fostering a positive and supportive work environment. You will be instrumental in shaping the teams future from recruiting new colleagues to conducting development talks and setting salaries.
In addition to day-to-day leadership and equally important you will collaborate with sales and peer organizations to drive the evolution of Axis post-sales software supportensuring it meets the growing demand driven by increasing sales and new technology possibilities. This includes driving the integration of supportability into our solutions and services as well as evolving our tools and way of working.
With the support of the Department Director you will ensure that we deliver a consistently high level of service to our regions R&D and Product Managers. While we prioritize digital communication some travel (up to 10 days/year) may be necessary to foster strong relationships
Team Responsibilities:
The product specialists in End-to-End Solutions collaborate closely with product managers and our R&D teams in Lund and Linkping. They also work closely with support and sales engineers all over the world as well as interact with end customers channel partners and suppliers. The product specialist work can be divided into four general areas:
- Manage customer cases:Prioritize and resolve escalated support cases with a sense of urgency either independently or in close cooperation with other product specialists and/or developers.
- Build competence:Provide internal training create technical documentation (Release notes FAQs How-to guides technical notes etc.) and develop training material in close collaboration with R&D and other product specialists.
- Support development of new functionality:Test early prototypes and provide input regarding supportability stability and usability leveraging expertise in technical support and customer needs from a post-sales perspective.
- Drive product maintenance:Collaborate cross-functionally to ensure that customer issues are addressed quickly and properly and that feedback from stakeholders outside of the team is taken into consideration during future development.
Who are we looking for
We believe you have a genuine passion and talent for leading people and organizations. You balance a strong customer focus with a deep understanding of your teams situation and needs guiding and coaching them to grow both as individuals and as a group. Building relationships comes naturally to you and you feel comfortable interacting across functions and organizations including negotiating when required. You combine attentive listening with clear decision-making finding the right balance between the two.
Were looking for someone who has:
- Several years of leadership experience preferably as a manager in a customer support organization.
- A natural ability to network and collaborate across teams and build a network cross company.
- Fluent in both Swedish and English.
- A proven track record of successfully leading and developing people. You are genuinely interested in your team and its members and are recognized for being positive empathetic and supportive while also able to negotiate and make decisions when needed.
What Axis has to offer
We are a world leader in network video where cutting-edge technology meets global impact. Here youll contribute to meaningful projects that shape the future of security and surveillance developing solutions used worldwide. As a fast-growing company we offer exciting career opportunities. Youll grow professionally through continuous learning supported by a collaborative team that values creativity innovation and work-life balance.
Our Lund HQ Campus including the impressive Grenden building offers a dynamic environment with spaces crafted to encourage collaboration whether through informal fika chats formal meetingsor after-hours activities. Check it out: Axis HQ
Your well-being matters to us. We offer a range of benefits including a company bonus Friday cake wellness allowance health insurance and even your own Axis learn more about Axis our innovative products solutions and vibrant company culture explore:
Life at Axis blog
Engineering at Axis blog
Innovation at Axis
Ready to act
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity something that is fundamental for our success. We welcome all applications.
Send us your application today! If you have any questions get in touch with recruiting manager Per Sten at.
Type of Employment
Permanent EmploymentPosting End Date
Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.
With around 5000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.
Lets create a smarter safer world
For more information about Axis please visit our website .
Listen to Get To Know Axis Podcast
Required Experience:
Manager
Employment Type
Full-Time
