Engineer II, Systems Infrastructure
Engineer II, Systems Infrastructure
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.
We are seeking a highly skilled and motivated Engineer II Systems Infrastructure to join our team with multifaceted strengths in Tijuana Mexico. This role offers the outstanding opportunity to work in a dynamic environment ensuring the reliability scalability and security of our world-class infrastructure. You will be responsible for attending to support tickets providing excellent customer service handling users and vendors and collaborating with different teams across various areas.
Key Responsibilities:
- Provide IT technical support resolving issues with Windows operating systems maintaining hardware and software and managing IT ticketing systems.
- Diagnose and resolve problems associated with application software and operating systems; determine the source of problems and classify their level priority and nature.
- Configure deploy maintain and support computer workstations laptops printers mobile devices phones and other computer and telecommunications equipment.
- Install and support PC laptop tablet and mobile hardware and software.
- Collaborate with hardware and software vendors to ensure timely product delivery and installation.
- Detail procedures standards configurations settings installation sequences and back-out instructions.
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field.
- 3-5 years of experience in systems engineering or a related role.
- Excellent problem-solving and analytical skills.
- Good communication and teamwork abilities.
Preferred Skills:
- Knowledge of using the ServiceNow platform for handling and addressing support tickets including crafting updating and resolving incidents.
- Experience applying PPI (Practical Process Improvement) methodology to improve processes.
- Demonstrable experience supporting printers within the organization.
- Experience working in a manufacturing environment.
Environmental Conditions:
Office environment with some degree of PPE (Personal Protective Equipment) required such as safety glasses gowning gloves lab coat ear plugs etc.
Employment Type
Full-Time
