Apple Support Team Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Apple we believe in hard work a fun environment and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight impress engage and inspire. We focus on all the small details to have the biggest impact! This role is responsible for providing daily leadership and promoting the development of Apple Support Advisors. This customer-focused leader is self-motivated friendly and has a passion to support advisors in an efficient and effective this role you would manage performance and develop Advisors through one-on-ones check-ins contact evaluations and feedback within pre-defined coaching structure.
- Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or fast-paced environment supervising 15 frontline employees
- Bachelors degree or equivalent experience
- Knowledge of contact center management tools processes procedures and performance metrics and can innovate and improve as needed
- Excellent influencing skills and ability to work with key business partners
- Able to develop coaching plans that incorporate observations and key performance trends
- Experience with using technology to craft team cohesiveness and establish rapport
- Demonstrates a real passion for technology and an ability to coach to administrative and technical concepts
- Establishes relationships and seeks to understand what motivates individuals
- Prioritizes coaching needs and experience in developing employees to achieve excellent customer service results
- Leads a standard for high-quality work by consistently meeting and exceeding performance goals
- Strong and effective written and verbal communication skills with the ability to tailor your message to your audience
- Solution oriented leader who demonstrates creativity and curiosity
- Role models inclusive leadership behaviors and embraces their responsibility to build develop and retain diverse teams
- Makes space to listen learn and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity care and commitment
- Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays with the possibility to flex up or down hours depending upon business needs
Required Experience:
Manager
Key Skills
- Active Directory
- Information Technology
- End user
- Deskstops
- OS
- Windows
- Access Pionts
- Asset Management
- SCCM
- VPN
- Troubleshoot
- Computer information system
- hardware
- Technical Support
About Company
We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are Career Gurus. We are People-People. Let us introduce you!
