About Us

Valo Health is a human-centric AI-enabled biotechnology company working to make new drugs for patients faster. The companys Opal Computational Platform transforms drug discovery and development through a unique combination ofreal-world data AI human translational models and predictive chemistry.

Our talented team of biologists chemists and engineers armed with advanced AI/ML tools work together to break down traditional R&D silos and accelerate the speed and scale of drug discovery and development.

Valo is committed to hiring diverse talent prioritizing growth and development fostering an inclusive environment and creating opportunities to bring together a group of different experiences backgrounds and voices to work together. We embrace new ways of learning solve complex problems and welcome diverse perspectives that can help us advance patient-centric innovation.

Valo is headquartered in Lexington MA with additional offices in New York NY and Tel Aviv Israel. To learn more visit.

About the Role...

We are seeking a highly motivated and detail-oriented Manager IT Operations to provide technical support across both office and laboratory environments in a fast-paced biotech setting. This role bridges traditional IT support with hands-on assistance in laboratory systems ensuring smooth operation of scientific workflows and digital infrastructure.

What Youll Do

• IT Support:
  • Provide Tier 1 and Tier 2 technical support for end-users (Windows macOS mobile devices).
  • Manage user accounts permissions and access controls via Active Directory Microsoft 365 and other enterprise systems.
  • Support network connectivity VPN access and troubleshooting of hardware/software issues.
  • Maintain and deploy IT assets including laptops desktops printers and AV equipment.
  • Assist with onboarding/offboarding processes including device setup and account provisioning.
  • Document support requests and resolutions in the IT ticketing system (e.g. Jira ServiceNow).
  • Virtual Infrastructure Support Administration
  • Database Administration
  • Backup and Recovery Support
  • Maintain and support AV hardware
  • Work with Information Security to monitor and ensure compliance with security policies and practices
  • Minimal travel less than five percent of the time
• Lab Support:
  • Provide technical support for lab equipment with embedded software or network connectivity (e.g. plate readers sequencers chromatography systems).
  • Coordinate with vendors for instrument maintenance calibration and software updates.
  • Support installation and configuration of lab-specific software (e.g. LIMS ELN instrument control software).
  • Ensure proper data backup and storage protocols for lab-generated data.
  • Assist with lab network segmentation and secure data transfer between instruments and servers.
  • Maintain inventory of lab IT assets and ensure compliance with data integrity and security standards.

What You Bring...

• BS Computer Science or Information Technology and 4 years of
• 2 years of experience in IT support preferably in a biotech pharmaceutical or research environment.
• Familiarity with lab instrumentation and scientific software.
• Experience administering networks (LAN WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Microsoft and Apple desktop and Network certifications preferred
• Strong customer service orientation and desire to create exceptional experiences

You May Also Bring...

• Associates or Bachelors degree in Information Technology Computer Science or a related field; or equivalent experience.
• 2 years of experience in IT support preferably in a biotech or laboratory environment.
• Familiarity with lab instrumentation and scientific software is a strong plus.
• Familiarity with lab systems such as LIMS ELN or instrument control software.
• Strong troubleshooting skills and ability to work independently.
• Excellent communication and customer service skills.
• Experience with ticketing systems MDM tools and basic scripting (PowerShell Bash) is a plus.

Please note: At this time we are only able to consider candidates who have permanent U.S. work authorization without the need for immediate or future sponsorship.