AV Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Details
Description
Continuant is a Managed Services Provider and Systems Integrator delivering multi-OEM legacy support and world-class Unified Communications and Audio Video solutions. With business transacting 24/7 companies cant afford to miss opportunities because of disconnection. Continuant helps hospitals universities government organizations manufacturers and other technologically diverse companies stay connected by providing communication and collaboration technology. Our wide range of products and services give our customers confidence that they can rely on their technology and make the most of every opportunity.
We are searching for a knowledgeable experienced AV engineer or technician with a customer service background to support our end users dealers and distributers. Youll be expected to provide troubleshooting and technical support over the phone using web-based tools and by email. You will advise customers regarding the products proper use and address specific user issues. During problem escalations youll act as a liaison between customers and Tier I and Tier III support.
Responsibilities
- Providetechnical support as an escalation point from a Tier I Engineer including support of networked devices (Encoders Decoders Routers IP Protocols etc.) resolution and tracking of support requests and incidents and escalation of issues to proper support teams.
- Coordinate with Customer Service team for AV activities on support cases and take responsibility for customer satisfaction and overall success of the technical service desk.
- Read and interpret electronic schematics and architectural blueprints.
- Maintenance tasks control programs and ensuring upload and download capability ongoing health checks to ensure AV systems are operating at optimal conditions and preventative maintenance visits to help maintain a stable client-based system.
- Document issues in a knowledge base format for internal and external use.
- Provide timely feedback into the development process on customer-reported product problems.
- Support client AV upgrades installations and event/live streaming setup and tear down.
- Provide necessary training and support for next level service technicians and end user clients.
- Work an on-call rotation with other support engineer team members. On-call work requires availability after normal working hours and on weekends.
Qualifications
Qualifications
- 5 years of experience in the AV sector with a proven record of effectively installing commissioning designing configuring and/or troubleshooting corporate AV systems.
- Experience in trouble analysis and resolution of technical problems within multi-discipline environments from integrated systems to device level software firmware or hardware.
- Experience with penetration testing techniques and tools.
- Drafting skills (AutoCAD Visionworks etc)
- Experience with MSFT Office - particularly Excel Word Outlook Teams
- Experience with DSP (digital sound processor) configuration - QSys Biamp BSS etc
- UC/MTR proficiency - Teams Zoom WebEx etc
- Knowledge of networking principles
- Deep technical knowledge of AV concepts and integrations: audio gain structure networked audio video codec AV framework object-oriented programming and TTL logic principles.
- Knowledge of and experience with Service Now (SNOW) ITIL toolbox.
Preferred Qualifications
- 7 years related experience
- 5 years of AV integration experience
- AV Design Experience
- Formal education in Electronics or related field
- Avixa (InfoComm) Audio-Visual Industry Certifications
- QSC Q-Sys Certification (Level 1 & 2: Audio Control & UCI)
- Utelogy Support and Design Certification
- Crestron Professional Installation
- Exton AV Associate Certification
- Certified A/V Technician
- OSHA 30-Hour Construction Course
Benefits:
- Medical ($0 Premium!) Dental and Vision Benefits
- Fitness Fund Reimbursement Program for gym memberships and massages
- Matching 401(K) programwith 100% match
- Generous Paid Time Off program; 8 Paid Holidays
- HQ On-site amenities include Gym Massage Pickle Ball court Chiropractor and Naturopath at Fife WA HQ
- Annual Portfolio Bonus
Learn more at takes pride in having a dynamic diverse workforce. We are an Equal Opportunity Employer. Drug test and criminal background check are required at the time of employment. Continuant is a Drug Free Work Environment. Any candidate that tests positive for marijuana or ANY controlled substance and/or alcohol during a pre-employment drug/alcohol screening will not be eligible for hire.
Key Skills
- E & I
- Low Voltage
- Customer Service
- Hospitality Experience
- Computer Networking
- Computer Skills
- Cabling
- Customer Support
- Schematics
- Human Resources
- Power Tools
- Troubleshooting
