Operational Support
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Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Type:Hybrid
Hybrid Schedule: Schedule set by hiring manager
Contract Length: 9 months possible extensions
Position Overview:
Experienced IT professional providing Tier 2 technical support across multiple regional and central office locations. Skilled in remote troubleshooting hardware and software deployment account administration and ensuring compliance with organizational security policies while delivering high-quality customer service.
Duties:
Provide Tier 2 technical support to regional and central office locations both remotely and on-site.
Document diagnose troubleshoot configure and install PCs laptops printers scanners and software applications.
Perform desktop data migration desktop moves and printer troubleshooting and repair.
Utilize SCCM PRTG remote desktop remote registry Active Directory command line and PowerShell scripting to resolve technical issues.
Assist with computer deployments including setup of new equipment and removal/surplus of outdated equipment.
Manage computer accounts groups mailboxes resource accounts and distribution lists using account management tools.
Ensure compliance with IT security policies coordinating with security initiatives and analyzing their impact on operations.
Handle service requests through the ServiceNow support system prioritize tasks and make independent decisions to ensure optimal customer service.
Support SCCM deployment processes and configurations and manage server folder permissions and shares.
Required Skills:
2 years experience supporting end users in enterprise environments
Experience with SCCM deployment processes and configurations
Experience managing server folder permissions and shares
Required Experience:
Senior IC
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
Careers at LingaTech: Love Where You Work! Welcome to the vibrant world of LingaTech, where technology meets fun and innovation! Are you ready to join the adventure? As a premier employer of top-notch technology consultants, we're on a mission to assemble the most talented and passion ... View more
