Client Services Coordinator - 1st shift
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Job Location:
Lakeland, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
12-09-2025
Vacancies:
1 Vacancy
Job Summary
Why Work for Saddle Creek
Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a family-oriented company that lives by its values and offers competitive pay and benefits join our team today.
Benefits:
Weekly pay with skill pay and shift differentials
Benefits packageincluding medical dental vision and medical reimbursement
Medical employee-only premium as low as $5.90/week $26/month with wellness discounts
HSA with annual employer contribution
Weekly 401(k) match
Vacation immediatelyupon hire
8 holidays per calendar year
Personal time after 90 days
EAP and identity theft protection
Tuition reimbursement
Company paid life insurance and short term disability
Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc.) unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.
Schedule: Monday - Friday 8am to 5pm
Overview
The Client Services Coordinator (CSC) is responsible for providing customers with high quality professional customer service. The CSC acts as a liaison between the customer and Saddle Creek assists customers in all issues answers questions investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates other agencies customers and the public.
Responsibilities
The CSC is the key link between the organization drivers and customers
The primary responsibility is to achieve superior customer service and KPI goals
Use and ensure TruckMate and PeopleNet systems are updated accurately promptly and old loads are cleared out
Primary person to solve all customer service issues
Administrative functions such as billing invoicing and customer portal updates
Update the TMS with correct appointment windows and request appointments for all loads requiring a portal phone or email appointment
Manually create loads for non-EDI customers as needed
Retrieve and scan supporting documents as needed for billing
Process overages shortages and damages (OS&D) per customers requirements
Maintain current customer contracts accurately and in a confidential manner
Communicate with the customer and other departments verbally and in writing with a professional and positive attitude
Qualifications
Education/Experience
Associates Degree preferred
High School Diploma or GED required
Must have at least six (6) months of experience in a customer service role
Experience with working with a warehouse management systems (WMS) is preferred
Knowledge Skills and Abilities
Excellent communication both verbally and in writing especially through e-mail and over the phone
Strong interpersonal skills
Comfortable presenting in front of others
Good problem-solving and prioritizing skills
Ability to effectively manage and resolve conflict
Attention to detail to prepare and maintain accurate records and reports
Ability to follow both written and verbal instructions
Technology savvy
Proficiency with Microsoft Outlook Word Excel & knowledge of PowerPoint are preferred
Comfortable working in both office and warehouse environment with wide temperature ranges
Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization
Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster here. View the E-Verify Postinghere.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an e-mail toand let us know your contact information and the nature of your request.
Required Experience:
IC
Key Skills
- Crisis Management
- Restaurant Experience
- Customer Service
- Computer Skills
- Interviewing
- Math
- Warehouse Experience
- Sterile Processing
- Warehouse Management System
- Leadership Experience
- Supervising Experience
- Manufacturing
