Senior Developer/Analyst (ServiceNow)

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

• Implement core configuration user stories with minimal guidance.

• User stories could cover service catalog catalog items/record producers knowledgebases/knowledge articles notifications assignment rules using advanced workassignment and Service Level Agreement (SLA) configurations and workflows.

• Experience delivering projects for implementing Workspaces and Now Assist

• Participate in and/or lead design workshops development testing and deploymentactivities

• Lead the design and implementation of ServiceNow modules including ITSM CSMand Custom Applications.

• Ability to build ServiceNow Reports dashboards and homepages

• Ability to set up data security via control rules domain separation

• Implement integrations utilizing Integration Hub and relevant Spokes.

• Good hands-on knowledge and experience with any one or more areas: JavaScript /HTML/ CSS / AJAX / Angular / Bootstrap

• Experience administering a ServiceNow instance including group roles permissionsmodifications for business rules workflows UI pages UI actions UI policies.

• Execute unit testing to confirm user stories meet acceptance criteria asimplemented.

• Troubleshoot complex platform issues and ensure a high level of reliability and usersatisfaction.

• Peer review of other developers user stories

• Provide technical documentation as required

• Development management and configuration of ServiceNow applications modulesenhancements product development and some system administration tasks.

• Provide coaching and guidance to junior developers on best practice approaches toimplement required functionality involving technical leads as required.

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Basic Requirements

• Bachelor of Science in Computer Science a similar technical discipline orcomparable industry experience

• ServiceNow Certified System Administrator

• ServiceNow Certified Application Developer

• 6 to 8 years in ServiceNow configuration and development experience

• Minimum 5 years of experience supporting the implementation administrationconfiguration and/or development of the ServiceNow tool

• Experience delivering projects for implementing Workspaces and Now Assist

• Excellent interpersonal skills and effective communication skills are necessary to beable to translate technical information to non-technical audiences

• Energetic self-starter able to work independently in a fast-paced environment

• High sense of ownership responsibility and commitment to quality

• Proven ability to manage multiple tasks and shifting deadlines

• Effective organization collaboration planning problem-solving and analytical skills

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.