Service Delivery Officer Level 3 - Education
Service Delivery Officer Level 3 - Education
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1 Vacancy
Job Description
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker (two days in the office and three days remote working)
Salary: Starting Salary is 26824 (Level one) rising to 27694 (Level 3) per annum pro rata for part-time
Location: Nottingham City Council Loxley House Station Street NG2 3NG
Weve got an exciting opportunity available for talented individuals to join our workforce perhaps this is the opportunity youve been looking for Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay generous leave entitlement and access to a strong pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.
In return we are looking for people like you people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
This role sits within the Education Administration Team part of the Education Hub and the wider Service Delivery Directorate which provides a variety of functions supporting the City Councils Education Division.
As a Service Delivery Officer Level 3 you will play a key role in delivering high-quality administrative and business particular you will support the Schools and Education Safeguarding Co-ordinator with a focus on managing the administration of safeguarding training and wider education safeguarding activity.
Key responsibilities include:
- Co-ordinating and administering the schools safeguarding training programme including timetabling booking and arranging sessions.
- Acting as a point of contact for local authority schools (maintained and academies) responding to safeguarding enquiries and managing bookings.
- Providing administrative support for multi-agency meetings including preparing and circulating agendas reports and minutes and arranging venues.
- Assisting in the organisation of events training and other education service functions.
- Maintaining and developing communication channels for schools including the Schools Extranet Board websites newsletters and training materials.
- Managing and maintaining accurate electronic and paper records databases and management information to support reporting and compliance.
- Preparing reports data analysis and presentations to support the safeguarding offer and other service delivery needs.
- Supporting the induction of colleagues and board members by ensuring clear administrative arrangements.
This role also carries the wider responsibilities of a Service Delivery Officer including:
- Handling customer enquiries signposting and resolving queries.
- Supporting financial processes such as procurement activities and budget monitoring.
- Assisting with service improvement projects identifying opportunities for innovation and efficiency.
The role may require flexibility to work across multiple sites and occasionally outside of normal office hours to meet service needs.
You can find the job description for this post here
About You
The ideal candidate will have:
- Strong administrative and organisational skills able to manage multiple priorities.
- Excellent communication skills with confidence in liaising with schools partners and colleagues.
- A proactive approach to problem solving innovation and continuous improvement.
- Knowledge of business support and financial administration processes.
- Strong IT skills including Microsoft Office and service-specific systems.
- Commitment to equality diversity and inclusion in all aspects of work.
A DBS basic check for a regulated activity is required for this post.
At Nottingham City Council we believe that work is what you do not where you do it. We offer flexible and hybrid working arrangements depending on the role. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.
For informal enquiries please contact:
Neil Hardy Service Delivery Manager Education Administration via email at .
Closing Date: 11:59pm Sunday 14th September
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: TBC
If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.
Required Experience:
Unclear Seniority
Employment Type
Full Time
