Benefits System Administrator (Night Shift)
Benefits System Administrator (Night Shift)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration.
- Provide operational/transactional support including record keeping transition processing and managing other transactional-based services. For transaction-based positions work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data e-mails or collecting predefined data.
- Responsible for upholding the Service Level Agreements (SLAs) tracking volumes auditing transactions and achieving a high level of client satisfaction.
- Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s).
- The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America.
Qualifications
- Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension
benefit plans - Ability to complete Willis Towers Watson Benefits Systems Administrator training program
- Strong analytical and problem-solving skills
- Strong knowledge of Microsoft Office tools including Outlook Excel and Word
- Professional and responsible approach to work clients and colleagues
- Work the third shift from 8 AM to 5 PM US Central Time.
- Ability to manage time and work a flexible schedule
- Ability to organize and prioritize with strong attention to details
- Excellent oral and written communication skills
- Ability to work independently and in a team environment with minimal supervision
- Ability to complete multiple projects within established deadlines
- Work experience with US and/or UK counterparts and projects preferred but not required
- College degree required
Required Experience:
Unclear Seniority
Employment Type
Full-Time
