Enterprise Operations Specialist

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Raytheon Technologies

RTX is an aerospace and defence company that provides advanced systems and services for commercial military and government customers worldwide. It comprises four industry-leading businesses Collins Aerospace Systems Pratt & Whitney Raytheon Intelligence & Space and Raytheon Missiles & Defence. Its 195000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions thatpush the boundaries in quantum physics electric propulsion directed energy hypersonics avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Waltham Massachusetts.

Job Description:-

• Proficient in creating and maintaining Power BI reports. Scheduling data refreshes.
• Creating reports in Service Now and exporting to Power BI.
• Data analytics on end-user device data. Generating insights and recommendations from the data.
• Creating PowerPoint decks for the team.
• Advanced Excel skillset for data analytics and statistics presentation.
• Preparing SOPs/SOWs relevant to IT operations that help standardize processes.
• AV compliance reports and dashboards. Creating tickets for non-compliant devices.
• Power Apps for Peripheral Device Intake Form. Using Power Automate for redundant tasks.
• Meaningful interaction with stakeholders internal customers and vendors.
• Engagement projects for process mapping and improvements using relevant operating models.
• Working with different org verticals for driving projects such as knowledge articles clean up etc.
• Responsible for sending IT communication emails quarterly newsletter etc.
• Attending and sending a summary of biweekly BU calls. Also participating in monthly ops review calls to address any issues or challenges.

Experience/Qualifications

• 5 years of relevant experience
• ITIL certification Microsoft certifications within the Desktop Engineering areas.
• Problem-solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources reconcile conflicts decompose high-level information into details and apply sound business knowledge.
• Strong organizational interpersonal analytical verbal and written communication skills are essential.
• Ability to build and maintain customer relationships; strong team player able to meet deadlines and adjust to changing priorities.
• Ability to multitask and work independently as well as work collaboratively with teams some of which may be geographically distributed.

Certifications

Any of the following certifications in good standing is considered an advantage:

• ITIL
• PPT
• MS Excel Advanced
• PBI
• Tableau
• Qlik
• Automation & Machine Learning tools.

Education:

• Bachelors degree or relevant technical training in Information Systems Management Computer Science Cybersecurity Information Assurance or a related field is desired.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

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