Seasonal Guest Services Representative (UNIFOR TEC Customer Care) Contract

Role Impact:
To aid and assist visitors to CF Toronto Eaton Centre by providing excellent service and maintaining a hospitable environment

What you will deliver:

• Assist visitors/customers in person both at the desk and as scheduled at designated directories and intersections in thecentreand by telephone by providing information on the location of stores services events and promotions at the TEC. Provide general information on city attractionstheatresand entertainment in a friendly professional manner.
• Connect with tenants and customers on a proactive and regular basis by delivering Memos and news letters
• Assist Sr. Guest Services the training of new and existing staff.
• Inform Sr. Guest Services Rep. if ordering or purchasing of supplies is required
• Assist customer with wheelchair loans collecting and refunding deposit monies ensure they are maintained
• Summon security in the event of an emergency and report any unusual occurrences (i.e. lost child)
• Monthly updating of TEC retail emergency contact list
• Logging of lost and found items
• Re-stock of the display material
• Assist Marketing department printing a copy of Film Release and execution of marketing programs as required
• Provide other services to support marketing campaigns
• Distribute flyers promotional information and other materials to visitors customers and tenants to support special events and other program deliverables
• Perform other duties as required

What your strengths are:

• Customer-service focused
• A great teammatewith strong interpersonal skillsand ableto effectively interact with a wide range of people
• Outstanding communicator
• An enthusiastic can do attitude
• A multi-tasker quick learner
• Able to work under pressure with minimal supervision

What you need to succeed:

• Minimum Grade 12.
• Diploma or certificate in Hospitality & Tourism
• 2 years previous customer service marketing and/or public relations experience an asset
• Computer literacy with knowledge of Gmail Excel Word and Internet
• Good understanding of cash balancing and bookkeeping skills
• Extensive knowledge of the City of Toronto and surrounding area includingtheaters attractions and special events
• Keen observation skills and awareness of surroundings
• Availability to work shifts and weekends

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work a great organizational culture the opportunity to collaborate with the best in the business and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values

• Aim Higher we strive to exceed expectations
• Own Your Expertise we empower ourselves and each other
• Collaborate Effectively we bring the right people together to get the right results
• Engage with Empathy we objectively consider the needs of others
• Embrace Change we drive learn from and adapt to change

At CF youll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed valued and ready to meet you there are you

CF isan equal opportunity employerand is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment assessment and/or selection process please notify your CF contact or email

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Required Experience:

Unclear Seniority