Security Consumer Support Specialist Lakeview

OUR NEXT HIRING START DATE FOR SECURITY IS 11/3/25

Please be mindful and aware of this as you consider this role.

Job Summary

Provides high level customer service in a dual role with Security and Registration as floor coordinators/Welcome attendants. Assist locations with modernized registration support while providing security support when needed.

Essential Functions

• Performs best in class customer service while maintain highly visible waiting room coordination to deter violations of hospital policies and criminal acts
• Acts as agent to support and encourage self-service model of patient registration
• Documents information on incident reports and other required documents in a thorough factual and timely manner
• Assists team members visitors and patients with directions lost and found items vehicle assistance escorts and other requests for assistance
• Provides access control for secured areas
• Communicates collaborates with and provides appropriate information to patients visitors and members of the health care team
• Manages verbal / physical conflicts using verbal de-escalation physical presence restraint techniques or other appropriate legal force options
• Engages in continuous study of the entire professional field including best practices to maintain the professional competence knowledge and skills necessary for the satisfactory performance of all assigned responsibilities
• Completes required ongoing training and education including department specific requirements. Maintains required licensure and certifications
• Serves as a concierge - greets and communicates with patients or visitors including hospitality assistance and collecting payments and co-payments
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration

Qualifications

Required

• High School Diploma or equivalent experience
• At least 21 years of age with valid Michigan driver license
• LIC-Drivers License - STATEMI State of Michigan Upon Hire
• CRT-First Aid - AHA American Heart Association 180 Days

Preferred

• Associates Degree or equivalent Public Administration Business or Criminal Justice
• Vocational/Technical One year certificate from college or technical school
• 2 years of relevant experience customer service law enforcement or military or any other related

About Corewell Health

As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.