Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
Coordinate distribute and maintain Standard Operational Procedures (SOPs) in collaboration with Sales Operations and Finance
Penetrate organizational structure and develop relationship beyond main points of contact
Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
Monitor account for timely payments and assist with collections on past due invoices
Immediately communicate any issues or exceptions to Operations
Enter all meeting notes action items complaints compliments into our CRM and distribute to appropriate people in global network
Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
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