Senior Customer Experience Consultant Ocean

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 12-09-2025

Vacancies: 1 Vacancy

Job Summary

Senior Customer Experience Consultant

Join Maersk as a Senior Senior Customer Service Agent

Location: Bucharest Romania

Be part of a global leader. Shape the future of customer experience.

Are you ready to elevate your career with one of the most respected names in global logistics At Maersk we dont just move cargo we move careers forward. Were looking for a Senior Customer Service Agent to join our dynamic Customer Experience team and help us deliver world-class service to our clients across the globe.

What we offer you

Global Impact: Work with a company that connects the world through trade.

Career Progression: Clear pathways for growth into expert roles or leadership your ambition is our opportunity.

Outstanding Benefits: Competitive salary pension health coverage wellness support and more.

Inclusive Culture: Be part of a diverse collaborative and forward-thinking team.

Learning & Development: Access to world-class training and mentoring to sharpen your skills.

Key responsibilities

As a Senior Customer Service Agent youll be a key player in ensuring our customers receive seamless support and solutions. Your responsibilities will include:

Managing customer channels and cases with precision and care

Supporting onboarding and nurturing long-term relationships

Handling contracts and resolving disputes efficiently

Applying your expertise to influence tactical decisions and improve processes

Coaching junior team members and contributing to a high-performance culture

This is how you reach your goal

A seasoned professional with experience in customer service or logistics

A problem-solver who thrives in a fast-paced global environment

A strong communicator with a passion for delivering excellence

Someone who works independently but collaborates effortlessly

Ready to grow lead and make a real impact

Fluency in both English and Romanian

Ready to Set Sail with Us

Join Maersk and be part of a journey thats bigger than logistics. Apply today and discover how far your career can go.

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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .

Required Experience:

Senior IC

Senior Customer Experience ConsultantJoin Maersk as a Senior Senior Customer Service AgentLocation: Bucharest RomaniaBe part of a global leader. Shape the future of customer experience.Are you ready to elevate your career with one of the most respected names in global logistics At Maersk we dont jus...