ITIL & IT Service Manager

About Us

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SUSE is a global leader in innovative reliable and secure enterprise open source solutions including SUSE Linux Enterprise (SLE) Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads enabling them to innovate everywhere from the data center to the cloud to the edge and beyond. SUSE puts the open back in open source collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Job Description

Job Description

Directs manages leads and coordinates the integration of existing and/or new Information Technology solutions according to requirements of one or more functions businesses geographies and/or IT transformational activities.

Areas of responsibility may include business and technical systems design acquisition and/or development implementation and support; infrastructure design acquisition implementation operation and maintenance; client services support. Establishes functional business plans and technical project/program objectives to meet the short- and long-term goals and metrics of the organization including internal/external partners required to utilize alternative resourcing plans. Understands articulates and optimizes application and process capabilities for use by multiple/all business and IT constituents; drives architectural standards and simplification. Ensures the design development delivery and supportability of services/solutions for businesses are in accordance with business and IT objectives.

Responsibilities:

• Exerts influence horizontally and vertically in the organization; demonstrates business acumen and applies it for effective business engagement with internal customers and effective management of programs and initiatives.

• Drives change management beyond the immediate team and for the business unit; takes personal ownership of the IT strategy and drives support of it.

• Works across IT vertical towers to create implement govern and overhaul SUSEs IT Service Management strategy.

• Owns critical IT Workplace SaaS platforms contributing to the overall SUSE IT stack.

• Manages activities of ICs (typically Expert/Master) and/or MG1s with accountability for a large multi- department area(s) or location(s) with significant impact on business unit results organizational strategy and transformational activities. Often carries program management responsibilities with multiple projects.

• Applies mastery level subject matter knowledge and alternative resourcing plans to manage staff activities in solving most complex business/technical issues. May interpret policy or recommend policy exception.

• Understands articulates and optimizes application and process capabilities for use by multiple IT constituents.

• Directs and controls activities for a pan-company business or IT area typically consisting of multiple disciplines. Plans directs and monitors high-end operational/tactical activities of staff as well as drives the strategic multi-year plan for the team. May influence or participate in the creation of the domain or sub-domain strategy.

• Drives architectural simplification and ensures capabilities and applications are done once for the company.

• Ensures that systems and applications are highly available and meet or exceed performance expectations and require little to no support.

• Understands articulates and optimizes application and process capabilities for use by multiple/all business and IT constituents.

• Ensures team meets or enables achievement of relevant IT metrics and commitments per IT business goals and objectives.

• Provides technical as well as people leadership.

Education and Experience Required:

• Typically a technical bachelors degree or equivalent; advanced degree may be preferred. Substantial background in IT Service Management including experience leading mentoring or supervising others

Knowledge and Skills:

• Demonstrated strong expertise within relevant fields or disciplines. Strong knowledge or business experience in other business units or functional areas of the company.

• Experience directing and controlling the activities of multiple functions.

• ITIL certification is a plus but not a requirement; ITIL knowledge and experience are requirements.

Location: Czechia either fully remote or hybrid or fully on site at our office in Prague or Bulgaria fully remote or hybrid or fully on site at our office in Sofia.

Job

What We Offer

We empower you to be bold driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly thus requiring agility strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If youre a big thinker obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy then please apply now!

We give you the freedom to be yourself. You will work in a global community of unique individuals like you with different backgrounds talents skills and perspectives. A truly open community where everyone is welcome has a voice and is encouraged to reach their full potential regardless of age gender race nationality disability sexual orientation religion or any other characteristics.

Sounds like the right fit for you Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future the meantime stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

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