Reservations Specialist
Reservations Specialist
Posted on :
12-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-09-2025
Job Description
Join us as
Reservations Specialist
Welcome to The Usual the design hotel and F&B hotspotyouvebeen waiting for. Our incredible design hotel offers more than just accommodation it provides a warm and inviting atmosphere where guests are treated like friends. Would you like to ensure that every guest leaves full of positive energy Join us in making more conscious travel The Usual.
You are responsible for creating welcoming and unforgettable experiences for our guests remotely centrally based in our office in Rotterdam and soon Amsterdam (Q4 2025) - The Netherlands. We work minimum 3 days per week from the office. Looking after our guests remotely is something that you will do best.
Welcome to The Usual the design hotel and F&B hotspotyouvebeen waiting for. Our incredible design hotel offers more than just accommodation it provides a warm and inviting atmosphere where guests are treated like friends. Would you like to ensure that every guest leaves full of positive energy Join us in making more conscious travel The Usual.
You are responsible for creating welcoming and unforgettable experiences for our guests remotely centrally based in our office in Rotterdam and soon Amsterdam (Q4 2025) - The Netherlands. We work minimum 3 days per week from the office. Looking after our guests remotely is something that you will do best.
Be you with us
We are committed to being a hotel that wont treat this planet like a hotel. We think that travel can be a force for good. Our solution-oriented group of optimists is committed to offering welcoming city trips that empower and inspire our guests our colleagues and the locals to do good every step of the way.
At our workplace we foster an empowering environment where individuals are encouraged to unleash their full potential. Our team embraces a warm and welcoming atmosphere creating a sense of belonging and support for everyone. Collaboration is at the heart of our culture as we believe that great achievements are made through teamwork and shared ideas. We are a game-changing company constantly pushing boundaries and challenging the status quo of traditional hospitality. Join us and experience a workplace where being your authentic self is celebrated.
At our workplace we foster an empowering environment where individuals are encouraged to unleash their full potential. Our team embraces a warm and welcoming atmosphere creating a sense of belonging and support for everyone. Collaboration is at the heart of our culture as we believe that great achievements are made through teamwork and shared ideas. We are a game-changing company constantly pushing boundaries and challenging the status quo of traditional hospitality. Join us and experience a workplace where being your authentic self is celebrated.
The role
You will play a crucial role in ensuring our guests receive top-notch service throughout the pre-stay and post-stay guest journey. You will be responsible for handling incoming reservations group reservations and providing personalized solutions to meet the needs of our guests. This position requires exceptional communication skills attention to detail and a commitment to delivering outstanding customer service. Looking after our guests remotely is something that you will do best. Responsibilities among other things include:
- Handle incoming reservation requests via phone email and live chat(s).
- Support the guests with general enquiries issues and special requests.
- Manage reservations accurately ensuring clear instructions and data integrity.
- Group reservations including quoting contracting and payments.
- Ensure correct accounting instructions are in place for all guest reservations.
- Support the revenue strategy and enhance the guests stay with upgrades and upsells.
- Assist revenue department by monitoring demand conversions and special events.
- Strive to achieve and exceed KPIs related to guest satisfaction.
- Collaborate with other departments such as revenue hotel operations IT and more to contribute to our feedback loop and aim to continuously improve and do better.
Your superpowers and requirements
With a genuine and friendly nature you effortlessly build connections with others. As a team player you thrive in an environment of open communication and honest feedback. You are also driven by a passion for your work you enjoy a wide range of tasks and with your time management skills you ensure that everything is handled. Next to this the following requirements apply:
- A positive and proactive attitude with a passion for delivering outstanding experiences.
- A team player with the ability to work in a team and collaborate withhotelteam and officestakeholders.
- A high levelof organizational skills time-managementand attention to detail.
- Strong problem-solving abilities able to provide quick and effective solutions.
- Strong IT skills. Familiarity with PMS (Apaleo) and OTA extranets is a plus.
- Previousexperience in customer service or a reservation-related role (hospitality industry preferred).
- Excellent verbal and written communication skills in English & Dutch (French or Italian is a plus).
- Must have a heart for sustainability and a shared vision to change travel for good.
- You are legally allowed to work in The Netherlands.
- Fulltime or parttime available (minimum of 32 hours per week).Occassionally you will work during the weekends.
Whats in it for you
- Monthly salary between 2400 - 2700 gross based on a fulltime (40 hours) workweek.
- 25 holidays (based on fulltime) to relax and unwind throughout the year.
- Personal Alleo monthly budget (40 to be used for fun-stuff: shopping entertainment education well-being and more).
- Pension contribution to take care of your old days.
- Personal development opportunities.
- The opportunity to join an innovative international hospitality groupthatscommitted to not just building new hotels but building a brand.
- Are you fond of your coworkers and enjoy spending time with them Join us for get-togethers which include food and beverages to further strengthen those connections.
- Travel allowance for commuting.
- Personal coaching based on (y)our goalsdevelopmentand ambition.
- Discount for you and family while enjoying time off (relax eat sleep meet and play) in our hotels.
- The chance to have your own impact on our narrative of our organization.
- Extra time off to volunteer with our charities.
How we work
We are proud to be an equal opportunity workplace. We strive to be open honest and inclusive and we believe that these values are essential for everyone to be their best selves. We dont believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth change and defining our culture together.
Contact information
Do you have questions Pleasedonthesitate to reachoutwecantwait to meet you! You canreach out toour People & Culture
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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