Technician

This is an entry level Team Support role where you will be involved in both General Support and Customer Support / Hands-On Assistance as well as Compliance and Documentation.

WHAT YOULL DO

General Support

• Follow company safety policies standard operating procedures and core values at all times.
• Assist with general technical and operational tasks in the data center under supervision.
• Learn and support company tools systems and processes used in daily operations.
• Conduct regular checks of infrastructure (e.g. inspecting cable trays labeling accuracy cleanliness).
• Assist with inventory tracking of tools parts and consumables
• Maintain workspace tidiness and ensure compliance with health and safety requirements.

Customer Support & Hands-On Assistance

• Help provide responsive professional customer service under the guidance of more experienced technicians.
• Assist with Remote Hands support for customer infrastructure such as:
  • Labelling and organizing equipment and cabling.
  • Basic physical installation or removal of servers switches and accessories.
  • Simple maintenance tasks like rebooting systems or checking LED status indicators.
• Support equipment setup and cable management including unboxing racking and connecting devices.
• Assist in updating technical documentation and capturing installation records (e.g. port maps rack layouts).
• Help with the physical setup or removal of cabling (e.g. copper fiber patch cords) under supervision.
• Observe and assist in troubleshooting minor technical issues escalating as needed.
• Ensure proper handling storage and ESD-safe procedures for all customer and company equipment.

Compliance & Documentation

• Accurately enter updates notes and task completion details into internal ticketing or reporting systems.
• Assist with asset tracking and maintaining correct hardware inventories in the system.
• Learn about risk assessments and compliance requirements relevant to customer and operational activities.
• Participate in safety briefings and internal audits to improve data center readiness and compliance.

Team Support

• Collaborate with and support senior technicians engineers and site management in day-to-day operations.
• Participate in hands-on training sessions and shadow experienced team members to build technical skills.
• Provide support during equipment deliveries audits and infrastructure changes.
• Be open to learning across various technical areas including power cooling and networking systems.
• Attend team meetings share observations and contribute to a positive and safety-focused team culture

WHAT YOULL NEED

• Some understanding of IT infrastructure components such as servers switches and accessories.
• Good organizational skills.
• Experience in a customer-facing or support role is beneficial especially providing professional and responsive service.
• A proactive attitude and openness to learning across technical areas like power cooling and networking.