Technician
Technician
Posted on :
12-09-2025
Employer Active
1 Vacancy
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Job Description
Description
This is an entry level Team Support role where you will be involved in both General Support and Customer Support / Hands-On Assistance as well as Compliance and Documentation.
WHAT YOULL DO
General Support
- Follow company safety policies standard operating procedures and core values at all times.
- Assist with general technical and operational tasks in the data center under supervision.
- Learn and support company tools systems and processes used in daily operations.
- Conduct regular checks of infrastructure (e.g. inspecting cable trays labeling accuracy cleanliness).
- Assist with inventory tracking of tools parts and consumables
- Maintain workspace tidiness and ensure compliance with health and safety requirements.
Customer Support & Hands-On Assistance
- Help provide responsive professional customer service under the guidance of more experienced technicians.
- Assist with Remote Hands support for customer infrastructure such as:
- Labelling and organizing equipment and cabling.
- Basic physical installation or removal of servers switches and accessories.
- Simple maintenance tasks like rebooting systems or checking LED status indicators.
- Support equipment setup and cable management including unboxing racking and connecting devices.
- Assist in updating technical documentation and capturing installation records (e.g. port maps rack layouts).
- Help with the physical setup or removal of cabling (e.g. copper fiber patch cords) under supervision.
- Observe and assist in troubleshooting minor technical issues escalating as needed.
- Ensure proper handling storage and ESD-safe procedures for all customer and company equipment.
Compliance & Documentation
- Accurately enter updates notes and task completion details into internal ticketing or reporting systems.
- Assist with asset tracking and maintaining correct hardware inventories in the system.
- Learn about risk assessments and compliance requirements relevant to customer and operational activities.
- Participate in safety briefings and internal audits to improve data center readiness and compliance.
Team Support
- Collaborate with and support senior technicians engineers and site management in day-to-day operations.
- Participate in hands-on training sessions and shadow experienced team members to build technical skills.
- Provide support during equipment deliveries audits and infrastructure changes.
- Be open to learning across various technical areas including power cooling and networking systems.
- Attend team meetings share observations and contribute to a positive and safety-focused team culture
WHAT YOULL NEED
- Some understanding of IT infrastructure components such as servers switches and accessories.
- Good organizational skills.
- Experience in a customer-facing or support role is beneficial especially providing professional and responsive service.
- A proactive attitude and openness to learning across technical areas like power cooling and networking.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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