Customer Service Representative
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Job Location:
Garden City - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Who We Are
As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving storing processing and dispatching cargo so we can build flexibility and resilience into the supply chain integrated solutions allow us to be prepared for supply chain risks so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience connections and deep expertise across different sectors industries and transportation modes means we can be counted on for process excellence that will save time and money.
Description
Summary:
The Customer Service Representative has daily interactions with company customers regarding their accounts and is the first point of contact for orders problem resolution and all account communications.
Essential Duties and Responsibilities:
- Talks with customer by phone or in person and receives orders for assigned account(s).
- Supervises assigned account(s).
- Delivers on customer expectations.
- Completed required customer documentation provides information regarding charges for services requested communicates changes with accounts and ensures orders and changes are executed.
- Solicits sale of new or additional services.
- Addresses complaints concerning billing or services rendered; refers escalated issues regarding service failures to applicable departments for investigation.
Education and/or Experience:
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Proficiency in the use of computers; MS Office programs
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition veteran status gender identity genetic information or any other characteristic protected by federal state or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position or if you need a reasonable accommodation to perform a job please contact the applicable Human Resources Department by emailing You may also contact the Human Resources Department by calling . Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.
Pay Transparency Notice:
Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
