Scheduling Coordinator

Organisation:Leicestershire County Council

Work Location:Customer Service Centre County Hall Glenfield Leicestershire LE3 8RA

Worker Category:Hybrid

Salary: 26832 - 28146 per annum (pro-rata for part-time)

Working Hours:37 hours per week

Contract Type: Full-time Permanent

Closing Date: 09/11/2025

Interview Date(s):TBC

Are you a highly organised and analytical professional looking to make a real impact in service delivery Leicestershire County Council is seeking a proactive Scheduling Coordinator to join our Adults & Communities department within the Customer Service Centre (CSC).

About the Role

As Scheduling Coordinator youll play a pivotal role in planning forecasting and optimising staff resources to ensure the CSC meets performance targets and delivers exceptional customer service. Working closely with Team Leaders Managers and external system providers youll manage rotas monitor real-time adherence and support workforce management tools such as Peopleware and Anywhere365.

Main duties and responsibilities:

• Develop and maintain effective rotas and resource plans.
• Forecast inbound outbound and administrative activities.
• Monitor staff adherence and coordinate leave records.
• Schedule mandatory training and track completion.
• Advise on the service impact of leave and flexible working requests.
• Maintain and troubleshoot workforce management systems.
• Support performance improvement initiatives and report system issues.

About You

To apply for this role you must:

1. Demonstrate experience in effectively utilising workforce management tools ideally within a contact centre.
2. Demonstrate experience of accurately forecasting inbound outbound and admin related activities to meet anticipated demand.
3. Demonstrate the ability to prioritise competing workloads and work to deadlines with excellent organisational skills.
4. Demonstrate an ability to take ownership of problems encountered with excellent problem-solving skills.
5. Demonstrate excellent communication skills with internal and external colleagues.
6. Demonstrate experience in protecting and managing information securely and confidentially.
7. Have an NVQ Level 3 in Business Administration or equivalent and GCSEs including Grace A-C in English and Mathematics or equivalent.

Wed also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the interview process.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Thereforewherever possible we will consider working arrangements that suit an individuals personal circumstanceswhilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in theOur Working Stylespage on our career site.

For more information or an informal discussion please contact either:

Rhiannon Watts
Team Leader

Chris Dudley
Service Delivery Manager

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click Apply Now. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see theHow to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post please contact our Employee Service Centre: applying for this post you agree to ourTerms and Conditions.