Complex Sales Manager Hilton Portland Downtown

Two Iconic Hilton properties are looking for their next Complex Sales Manager. Hilton Portland Downtown & The Duniway a Hilton Hotel located in central downtown less than one block from the Arlene Schnitzer Concert Hall and Pioneer Courthouse Square. Pioneer Place Mall Portland Art Museum Newmark Theatre and several parks are within three blocks. The Duniway is a life style hotel with 327 beautiful rooms and an outstanding restaurant and bar Mayrose. The 455 room Hilton Portland Downtown features Hop City Tavern a grab-and-go market event space and a 24-hr fitness Center. Combined the complex has 782 rooms and 80K sq. ft. of meeting space to sell.

A Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers. Hilton is looking for dynamic individuals who are well-rounded and business minded.

The Rate Range for this role is $26.44-$26.44 and is based on applicable and specialized experience and location.

Sales Incentive

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales Catering & Events teams to reward our employees for their contributions to our companys financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives meaning multiple opportunities to earn a payout.

What will I be doing

The sales office in a hotel is a fast-paced ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.

Specifically you would be responsible for performing the following tasks to the highest standards:

• Research solicit and generate new leads for group opportunities through database research and proactive sales efforts maximizing new room revenue streams to meet and exceed lead generation goals.
• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
• Develop a business strategy by analyzing historical current and future hotel and market trends implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.

This role requires strong sales communication and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify negotiate and secure new revenue for the hotel.

• Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
• Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
• Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market.

Customer and Account Management:

• Actively engage with Hilton Worldwide Sales Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
• Develop and execute plans to engage in outside sales calls industry tradeshows and customer events.
• Develop execute and communicate a monthly quarterly and annual business plan for a designated market.
• Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
• Represent hotel in all interactions dealing with their customers relative to sales including creating business proposals and executing contracts.
• Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
• Coordinate customer specifications (including room food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

Prospecting:

• Research solicit and generate new leads for business opportunities through database research and proactive sales efforts maximizing new room revenue and meet and exceed lead generation goals.
• Create and execute plan to shift share from your competitors.
• Engage in outside sales activities to uncover needs build relationships and to win new business.

Negotiations:

• Negotiate contracts and commission agreements with end-user customers and intermediaries.
• Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!#LI-JL2

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