Head of Operations Spanish Market Permanent Barcelona
Head of Operations Spanish Market Permanent Barcelona
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Job Description
This year marks 10 years since we launched the idea that simplifying our customers lives is possible by offering an innovative solution that allows them to easily subscribe to manage and switch all types of contracts through a unique and intuitive platform.
In that time we have supported more than 2 millions customers in France Spain and Italy while investing in new verticals and positioning ourselves as a highly efficient innovative and competitive scale-up in a rapidly growing market.
With over 900 employees across 3 locations we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence innovation and real impact.
As the Head of Operations Spanish Market you will play a pivotal role in ensuring the profitability and excellence of all our operations in the Spanish market. Based in our Barcelona office youll act as the central point of contact for all operational and non-operational teams reporting directly to the COO.
You will be responsible for defining the strategy managing performance and optimizing every process to ensure our teams have the tools and structure they need to consistently hit their targets.
Your Key Responsibilities:
- Strategic & Performance Leadership
- Drive the daily performance and profitability of the Spanish markets Line of Business.
- Define and oversee the incentive and fees schemes for all internal and external sites.
- Set and govern performance objectives for our production sites ensuring their efficiency and alignment with our goals.
- Design the overall staffing strategy and allocate productive hours to meet our operational needs.
- Cross-Functional Coordination & BPO Governance
- Lead through influence and ensure seamless coordination with our Outsourcing partners and internal teams (Workforce Management Quality Sales Ops CRM Partnerships).
- Orchestrate the launch of new products providers and processes by bringing together all relevant teams.
- Communicate key results and ongoing projects to stakeholders providing strategic feedback to drive continuous improvement.
- Innovation & Project Management
- Select and implement key projects that will bring additional profitability to the Spanish market.
- Manage the Lab Team and its roadmap to ensure a continuous testing environment and drive innovation.
Your profile :
- You ideallygraduated from a top-tier University business or engineering school;
- Proven experience of 5-7 years with a background in both management consulting and an operational or industry environment
- You are committed enjoy being on the floor and leading by example doesnt scare you; youre autonomous a fast learner enthusiastic and a true team player ;
- You have strong analytical skills (Excel SQL) ;
- You have a strong commercial mindset and love sharing sales best practices (a plus)
- You are fluent in Spanish and English
What we offer :
Thrive in an international and inclusive environment: everyone has a place at papernest. With over 46 different nationalities its not uncommon here to start a sentence in English and finish it en français or en español
Compensation: a plan for Subscription Warrants for Company Creators (BSPCE) in accordance with company regulations as well as a Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation dining and childcare).
Benefits: as a home insurance provider and a supplier of green electricity and gas we offer attractive deals to our employees. After all theres no reason why things should only be simpler for our customers!
Health: medical insurance through Alan or Sanitas to manage your healthcare expenses in an ultra-simple paperless way with up to 50% coverage by papernest (after 6 months in the company).
Meals & partnerships: a healthy breakfast offered every Tuesday as well as partnerships with various services in Barcelona (restaurants sports leisure and care centers).
Training: the development of our employees is essential. You will have access to ongoing training tailored to your goals whether it involves technical language or managerial skills.
Career Development: numerous opportunities are available for you to grow whether by deepening your expertise or exploring new paths. We support you in your professional ambitions.
Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.
Hiring process:
- 1st call with Clémence Talent Acquisition Manager (30min)
- Interview with Olivier Chief Operations Officer your future manager (1h)
- Business Case with Jacques Head of Operations France & Isalyne Head ofOperations Spain
- Last call with Benoit Founder (1h)
Interested in this challenge
Dont hesitate any longerwe look forward to meeting you! Regardless of your age gender background religion sexual orientation or disability theres a place for you with us. Our selection processes are designed to be inclusive and our work environment is adapted to everyones needs.
We particularly encourage applications from women. Even if you feel that you dont meet all the criteria outlined in this job posting please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team and we will carefully consider your application. Parity and diversity are essential assets to our success.
Required Experience:
Director
Employment Type
Full-Time
