Facilities Account Manager
Facilities Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location : Birmingham
Contract Type : Permanent
Hours: 40 hours per week
Reporting to: Senior Account Manager
Benefits:
Private Health
4x life assurance
25 days bank holidays
Overview:
Pareto are looking to employ a Facilities Account Manager to manage a number of our accounts. The successful candidate will be able to demonstrate exceptional experience in people management process implementation and ownership of day to day operations.
This will include experience working as a supplier delivering to clients. A thorough understanding of M&E service delivery or a technical background is essential. We are looking for an exceptional communicator that will be able to manage multiple stakeholders whilst maintaining the highest levels of service at all times.
We need someone that is ambitious self-driven professional and the hardest worker in the room. This role will report into our Senior Account Management team. We are looking for someone to take on existing accounts.
Key responsibilities :
Ownership of day to day operations.
Weekly operational briefings with the client representatives to explain the operational challenges and opportunities across the portfolio.
Completion of monthly management reports that cover all services across all sites. This will be delivered to the client within 10 days of the following month and will include full PPM and H&S data. This will extend to quarterly strategic reviews that will senior stakeholders to drive the strategy of the overall contract.
Implementation of standard operating procedures for all base functions of the service delivery. This will include designing writing and delivery these SOPs and ensuring delivery against standard operating procedures.
Completion of all HR related tasks including appraisals salary reviews and disciplinary procedures for direct reports.
Manage sub-contractors effectively ensuring they are operating in line with their specifications and delivering value for money.
Ownership of small and medium sized projects for clients.
Additional Important Areas:
Service Delivery:
Collate information and write up account overviews for monthly report
Become proficient for our key systems to support business queries
Client reporting
Sub-contractor management
Ownership of renewal process in your patch
Site visits
H&S/Compliance:
Cross Auditing
Ensure all accounts are delivered to the highest standards of H&S and compliance.
Deliver internal auditing processes on patch
Human Resources:
Making sure everyone is using their holiday appropriately.
Take an active role for all onboarding for within your patch.
Performance Management development and training
Development & Training
Finance:
Monitor and approval of overtime
Monthly Billing Confirm any contract changes & monitor spend against budget
Essential Criteria:
Suitable recent and relevant FM experience (typically 5 years)
Hard Services/Technical services delivery experience
A minimum of IOSH Managing Safely qualified or equivalent.
Strong knowledge of FM service delivery across all services lines
Excellent planning and organizational skills
Excellent verbal written communication and presentation skills
Strong IT skills
Ability to manage own workload and work on own initiative
Ability to work in and adapt to a rapidly changing environment
Comfortable challenging poor standards or behavior and implementing change
Ability to work co-operatively with others to complete tasks and implement process improvements.
Multi-contract FM management experience preferred
Desired:
A IWFM qualification (or similar) level 5 or above
Employment Type
Full Time
