ServiceNow Developer â Sr. Manager

Bethesda, MD - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global operator franchisor and licensor of hotel residential and timeshare properties. The company is primarily focused on management franchising and licensing of its lodging properties. It also occasionally develops acquires or renovates hotel and residential properties directly and through partnerships joint ventures and other business structures with third parties.

Position: ServiceNow Developer Sr. Manager

Location: Bethesda MD 20814

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Remote

Job Description:

Key Responsibilities

ServiceNow Customization and Development

Design develop and customize ServiceNow applications modules and workflows to meet business requirements.
Create and maintain ServiceNow forms fields UI policies and business rules.
Implement client-side and server-side scripting to enhance ServiceNow functionality.

Automation Framework Development

Build and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes.
Develop and manage scripts and workflows for task automation and orchestration within the ServiceNow platform.

Integration and Orchestration

Integrate ServiceNow with external systems and tools using REST APIs web services and other integration methods.
Orchestrate and automate cross-platform processes and data exchanges to improve efficiency.
Use the Setup Assistant to manage MID Server connections credentials and import schedules.

AWS Integration

Develop and implement integration workflows between AWS services and ServiceNow ensuring seamless communication and data exchange.
Utilize AWS Lambda Step Functions and other serverless technologies to automate processes.
Implement mechanisms for data synchronization between AWS resources (such as EC2 instances S3 buckets and RDS databases) and the ServiceNow platform.
Implement security best practices for AWS and ServiceNow integration including encryption access controls and compliance with industry standards.
Collaborate with the security team to address any vulnerabilities and ensure a secure integration environment.

Testing Automation

Develop automated test scripts and test suites to validate ServiceNow applications and configurations.
Implement regression testing to ensure the stability of ServiceNow updates and customizations.

Scripting and Scripted REST APIs

Proficiency in scripting languages such as JavaScript to create custom functionality and enhancements.
Develop scripted REST APIs to extend ServiceNows capabilities and facilitate data integration.

Collaboration and Communication

Collaborate with cross-functional teams including developers testers and business stakeholders to understand requirements and deliver solutions.
Communicate effectively to gather requirements provide status updates and address issues.
Collaborate with DevOps teams to ensure smooth and reliable releases.

Qualifications

Required:

Bachelors or Masters degree in computer science Information Security or a related field
8 to 10 years ServiceNow development experience and 3-4 years Tech-lead Role
Customer-facing technical consulting experience with ServiceNow
Experience with Flow Designer IntegrationHub or Service Portal development.
Expertise in various ServiceNow capabilities including GRC/IRM Issue Management Vulnerability Response Management Security Incident Response (SIR) ITSM ITAM ITOM and ITIL frameworks. Exposure to Advanced Risk Module is added advantage.
Experience with ServiceNow integrations using REST/SOAP and MID Servers
Experience with JavaScript Glide API HTML and CSS
Familiarity with CMDB and Discovery.
Experience with AWS and ServiceNow integration.
Implement best practices in coding and design as per ServiceNow standards and community guidelines.
ServiceNow Certified Application Developer (CAD) ServiceNow Certified System Administrator (CSA) or other relevant certifications.
Proficient in reporting and dashboard set up.
Experience with Agile development methodology requirements management and JIRA or a similar RTM platform and ability to provide time estimation to work components.
Ability to plan resource requirements from high-level specifications.

Platform Migration & Governance Skills:

Extensive experience managing the ServiceNow update set lifecycle including creation preview migration and conflict resolution across multiple environments.
Proven ability to identify and resolve update set conflicts efficiently to ensure smooth promotion of changes between instances.
Strong knowledge of best practices for update set management including handling skipped updates coalescing changes and minimizing development disruptions post-instance cloning.
Familiarity with Scoped Applications and understanding update set limitations versus application repositories (AppRepo) for effective development workflows.
Ability to enforce governance and migration standards to ensure consistent high-quality deployments and collaborative development processes.

Soft Skills:

Strong critical thinking problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Detail-oriented with a focus on delivering high-quality results.

TekWissen Group is an equal opportunity Employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global operator franchisor and licensor of hotel residential and timeshare properties. The company is primarily f...