Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description:
Max bill rate: $21.54/hr incl all fees
Must be a U.S. Citizen
Work from home position
Must be able to work M-F shift ranging between 6:00am - 9:00pm CT
Agents on behalf of Customer will be recruited hired and trained to handle inbound and outbound Customer contacts. English and Spanish languages will be supported. Agents will be US Citizens only. Agents must be located in the United States. Agents may be remote agents or in house Call Center agents. Remote Agent protocols processes and procedures must fully comply with United States Government contract requirements.
- Agents and DXC must comply with IDEMIA s background check process and criteria.
- All personnel with access to TSA and FBI contract sensitive information SSI and/or PII must be vetted and shall undergo federal background checks
- All personnel supporting state programs shall undergo state-specific background checks as required by program.
Essential Job Functions
- Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Records call on account history record with results of the inquiry; initiates required confirmation.
- Processes customer requests by sending faxes returning telephone messages sending mail documents or using other related communication under direct supervision.
Basic Qualifications
- High school diploma or G.E.D.
- Zero or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines computer software and telephone technology
- Experience working with and skilled in the use of help desk software
Other Qualifications
- Basic business and analytical problem solving skills
- Basic communication skills
- Ability to follow oral and written directions
Work Environment
- Office environment
- May require shift work
Must be a U.S. Citizen
Work from home position
Must be able to work M-F shift ranging between 6:00am - 9:00pm CT
Agents on behalf of Customer will be recruited hired and trained to handle inbound and outbound Customer contacts. English and Spanish languages will be supported. Agents will be US Citizens only. Agents must be located in the United States. Agents may be remote agents or in house Call Center agents. Remote Agent protocols processes and procedures must fully comply with United States Government contract requirements.
- Agents and DXC must comply with IDEMIA s background check process and criteria.
- All personnel with access to TSA and FBI contract sensitive information SSI and/or PII must be vetted and shall undergo federal background checks
- All personnel supporting state programs shall undergo state-specific background checks as required by program.
Essential Job Functions
- Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Records call on account history record with results of the inquiry; initiates required confirmation.
- Processes customer requests by sending faxes returning telephone messages sending mail documents or using other related communication under direct supervision.
Basic Qualifications
- High school diploma or G.E.D.
- Zero or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines computer software and telephone technology
- Experience working with and skilled in the use of help desk software
Other Qualifications
- Basic business and analytical problem solving skills
- Basic communication skills
- Ability to follow oral and written directions
Work Environment
- Office environment
- May require shift work
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Additional Details
- Note: : OT/DT factors are set at legal standards - DO NOT edit these factors
- Location Category : DXC Site
- Overwrite payment terms : N/A
- CATW : Yes
- Dress Code : Business Casual
- Work On Site Required : No
- Client Interface Required : No
- Overtime Required : Yes
- Delivery country : US
- Dual Assignment : No
- CW Policy Exception Number : Required if Dual Assignment is Yes
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
