Desktop Support Engineer
Desktop Support Engineer
Posted on :
11-09-2025
Employer Active
1 Vacancy
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Job Description
Deskside Support Engineer
Role Objective:
Provide on-site deskside IT support to end-users for day-to-day technical issues ensuring smooth
functioning of IT devices meeting-room infrastructure and asset management.
Key Responsibilities:
Troubleshoot and resolve incidents related to desktops laptops printers and end-user
peripherals.
Install configure and upgrade software/hardware as per organisation standards.
Provide AV/IT support during meetings and conferences.
Log and track support tickets in the ITSM tool escalating when required.
Coordinate with OEMs and authorised service providers for hardware repairs and warranty
claims.
Maintain and update IT Asset Register including allocation and de-allocation of equipment.
Ensure tickets are resolved within defined SLA timelines.
Support internal/external IT audits by providing asset and incident data.
Desired Profile:
Diploma/Graduate in IT/Computer Science or related field.
2 4 years of experience in deskside/end-user IT support.
Hands-on knowledge of Windows/Linux OS hardware troubleshooting and MS Office tools.
Familiarity with ITSM/ticketing tools and remote troubleshooting tools.
Good communication and customer service orientation.
Employment Type
Full-time
Key Skills
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