Technical support

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job purpose:
This is an entry level position and you will be responsible for working with Tier 1 support
personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve
technical issues related to our application(s). The successful candidate should have strong
client service and communication skills as well as the ability to deliver projects on time in a
dynamic team environment. The candidate will receive training on existing as well as next
generation tools.
Key job responsibilities include the following:
Provide personalized customer service by responding to the needs of the customers
Enter contacts into call tracking system and manage those issues to resolution
Function in a close team environment and communicate within the team as a single
unit
Knowledge sharing and work flexibility in a close team environment
Consistently meet client expectations and project deadlines
Work to develop customer service probing and research skills
Evaluate problems of the customers and provide logical lasting solutions
Adhering to the project and departmental standards as necessary. Contribution to
the development of such standards where required
Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures
Refer more complex issues or reconfigurations to senior specialists
Demonstrate capability of handling high work pressure during peak seasons
Personal Characteristics:
Excellent written and verbal communications skills at the business and technical level
Self-starter with solid analytical and problem solving skills
High level of attention to detail ability to execute and deliver project deliverables on
budget and on time and multi-task in a dynamic environment
Ability to integrate rapidly with existing team
Good personal organizational skills
Ability to interact with individuals at all levels of the organization
Strong commitment to customer service
Education/Background:

College coursework: B.E /
Key skills required
Excellent written and verbal communications skills at the business and technical level
Ability to work in shifts
Ability to interact with individuals at all levels of organizations
Ability to work weekends when shift requires