Junior IT Support Specialist

Lets Write Africas Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Key Responsibilities

• User Support

• Respond to user inquiries by providing advice and assistance to resolve common IT issues.

• Ensure applications websites and system capabilities are well understood across the business.

• Support or assist in managing a help-desk team where applicable.

• Data Management

• Access and update information within data management systems as needed.

• Client & Customer Management (Internal)

• Support internal clients through standard IT support activities and assistance.

• Administration

• Create update and maintain Microsoft Office documents databases and departmental systems.

• Fault Diagnosis and Resolution

• Perform initial fault isolation and propose corrective actions for review by senior colleagues.

• Provide timely support to minimize downtime and maintain service continuity.

• Documentation and Backup

• Draft and maintain user and technical documentation.

• Create and manage backup files to ensure reliable recovery in case of issues.

• Knowledge Management

• Use the organizations knowledge management system to access and apply technical information.

• Operational Compliance

• Adhere to company policies IT standards and relevant regulatory guidelines.

• Seek authorization from supervisors for any exceptions to mandatory procedures.

• Work Scheduling and Coordination

• Plan and manage own work schedule to meet deadlines.

• Coordinate with support teams and assign short-term tasks when necessary.

• Personal Capability Building

• Continuously develop technical and professional skills through training coaching and industry best practices.

• Stay updated on relevant technologies compliance requirements and IT trends.

• Qualifications & Skills

• Diploma or Bachelors degree in Information Technology or related field.

• Relevant IT certifications (e.g. CompTIA A Microsoft Certified Fundamentals ITIL Foundation) are advantageous.

• Technical Skills

• Strong knowledge of computer hardware operating systems (Windows/MacOS) and Microsoft Office applications.

• Basic understanding of networking troubleshooting and system administration.

• Familiarity with help desk software and ticketing systems. Jira is favorable

• Soft Skills

• Excellent problem solving and analytical skills.

• Strong communication and interpersonal abilities.

• Ability to manage time effectively and work independently or within a team.

• Customer-service orientation with patience and adaptability.

• Experience

• Matric

• 03 years of experience in IT support or related field (internships or volunteer IT work considered).

Skills

Competencies

Education

Closing Date

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!