German-Speaking Customer Service Representative
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
German-Speaking Customer Service Representative
Location: Cape Town (Fully On-site)
Salary: Up to R30000 CTC per month (based on experience and language proficiency)
Employment Type: Full-Time 3-Month Contract (with the possibility to become permanent
Industry: BPO / Customer Support 5
Start Date: October 2025
Earning Structure(Based on Experience & Language Level)
Language Proficiency | Experience | Basic | Commission | Shift Allowance | Total CTC |
B1B2 | Less than 1 year | R22000 | R3000 | R500 | R25500 |
B1B2 | 13 years | R25000 | R3000 | R500 | R28500 |
C1C2 | 3 years | R26500 | R3000 | R500 | R30000 |
About the Client
Our client is a well-established Business Process Outsourcing (BPO) provider with a strong international footprint. Since 2006 theyve built a reputation for delivering innovative tech-driven customer support solutions across industries such as Financial Services Telecommunications Recruitment and Health & Wellness. With multilingual capabilities and a dynamic team based in Cape Town they pride themselves on offering customised high-performance support to clients in the UK US and South Africa.
About the Role
We are seeking German-speaking Customer Service Representatives to join a fast-paced high-performing customer support team for a leading global fashion brand. This role involves delivering outstanding service supporting a wide range of customer queries and helping to create memorable brand experiences. If youre fluent in German (B1-C2) solution-oriented and passionate about helping others this opportunity is for you.
Why Join the Team
Work with a recognised international fashion brand
Competitive earning potential up to R30000 CTC based on experience and language proficiency
Benefits include medical insurance trauma support and access to professional learning platforms
Transport provided daily
Collaborative supportive team culture with career growth potential
Recruitment Process
As part of the recruitment process you will be required to complete the following assessments:
Voice Assessment (to be completed in German)
Written Assessment
You will be asked to complete an email-based written assessment related to the brand and role. Instructions and a link to the brands website will be provided. Please follow the steps in the attached document and answer the associated questions.
Psychometric Assessment
A separate email will be sent with a link to a short psychometric assessment. Please complete this to move forward in the process
Key Responsibilities
Provide professional and empathetic support via email calls and chat
Manage customer queries including orders returns and complaints
Proactively engage with customers to resolve issues and enhance their experience
Monitor new orders to prevent potential issues and support customers through the process
Ensure accurate data capture and effective follow-up
Share customer feedback with internal teams to improve service delivery
Achieve daily productivity targets across communication channels
Adhere to SOPs and maintain a high standard of service quality
Consistently meet punctuality and attendance standards
Maintain strong customer satisfaction ratings
Hard Skills
Fluency in German (B1C2 level) read write and speak
Basic English proficiency for internal use
Previous experience in a customer support role is advantageous
Soft Skills
Customer-centric mindset with a positive solutions-focused attitude
Calm and professional approach under pressure
Strong communication and organisational skills
Team player with a proactive mindset and attention to detail
9-hour shift (scheduled between 09:00 and 20:00)
Monday to Saturday
Rotational public holiday roster
- Transport provided
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Believe Resourcing offers professional, personalised talent & recruitment services, from full process outsourcing to tech talent outsourcing.
