Service Supervisor
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Job Location:
Phalaborwa - South Africa
Monthly Salary:
ZAR 15000 - 15000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Focus Areas:
Ensure consistency in services and products offered.
Monitor staff and guest activities to ensure compliance with liquor regulations.
Perform beverage preparation and service tasks including presentation sales and staff training ensuring profit margins are achieved.
Assist in developing and implementing specialty drinks for welcome morning and evening services.
Promote effective communication between the kitchen and service teams including daily service meetings and proper pass management.
Investigate and resolve guest complaints when required.
Focus on guest service while managing stock control and financial responsibilities.
Estimate consumption based on forecasts and schedule beverage and service equipment orders verifying quality and quantity on delivery.
Maintain par levels for crockery cutlery and glassware.
Review beverage menus and analyse recipes to determine labour and overhead costs and set pricing.
Maintain beverage and service equipment inventories and records.
Ensure effective operation of the POS system and use reports to identify popular and profitable items.
Arrange equipment maintenance and repairs coordinating services such as refrigeration and ice machine maintenance.
Requirements Qualifications and Skills:
Extensive knowledge of high-level food and beverage customer service in a luxury environment.
Strong knowledge of local regional and international wines and other beverages.
Sound understanding of food preparation methods products and supply.
Knowledge of stock procedures and control.
Competence in operating all service appliances and equipment.
Knowledge of hygiene standards and cleaning products used in the operation.
Basic understanding of planning budgeting and departmental administration.
Candidate Attributes:
Excellent attention to detail.
Strong guest-focused philosophy delivering a luxury experience.
Exceptional written and verbal communication skills with honesty and clarity.
Team player with positive attitude enthusiasm and emotional control.
Effective time management self-discipline interpersonal and problem-solving skills.
Proactive creative and able to use initiative.
Committed loyal adaptable and flexible.
Ability to work accurately under pressure.
Strong people skills including patience tolerance and ability to receive constructive feedback.
Required Skills:
experience
Company Industry
IT Services and IT Consulting
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more
