Team Manager, Corporate Actions
Team Manager, Corporate Actions
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Job Description
Job Description
Current work authorization for Canada is required for all openings.
You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.
Who We Are:
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution clearing custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.
For more information about Fidelity Clearing Canada please visit
Corporate Actions team:
The team facilitates end-to-end processing of corporate actions across various depositories. Corporate Actions include mandatory actions mandatory with options and voluntary actions. Depositories include Canadian (CDS) US (DTCC) and Foreign (Citi).
The Team Manager is the direct leader of the team. This role oversees the day-to-day operations managing volumes and ensuring an effortless customer experience. The role reports into the Manager Operations (Corporate Actions & Entitlements)
Responsibilities
1. Operations management
Reviews day to day work as needed ensures completion of all tasks
Identifies processing errors/trends; suggests plans to correct
Ensures accepted policies and procedures are adhered to and risks to FCC or clients are identified and proactively mitigated
Provides functional area expertise oversight problem resolution training analysis and reporting
Responsible for analyzing the flow of work which includes process improvements; recommends/implements a course of action ensuring appropriate training for associates.
Navigate escalations and troubleshoot for case resolution
Achieve performance metric targets
2. Compliance and risk management.
Assists in or develops supervisory procedures that are designed to strengthen regulatory and risk controls for assigned team(s)
Oversees the risk and exposure of the day-to-day work
Participates in internal and external audit engagements; assists with remediation of all findings that impact scope of assigned work.
Accountable for identifying issues and risks (financial and regulatory); proactively resolves where possible or escalates appropriately
Issues escalated and resolved in a timely manner by following identified procedures.
Responds and actions time-bound items
3. People management
Engage team in establishing clear and measurable goals that achieve business results.
Ensure all direct reports have a documented development plan and progress update according to their action plans
Provide regular coaching and feedback to help direct reports and team meet business objectives and enhance individual performance.
Ensure team understands FCCs values risk tolerance and policies and procedures
Ensure team receives the training on the skills and knowledge to proficiently perform the role
4. Provides input into business and resource planning/execution
Provides subject matter expertise for business planning
Understands resource needs and advocates for appropriate staffing levels
Plays an active lead role in corporate/divisional projects and initiatives
Participate in implementation of products and services as applicable
5. Working relationships
Collaborates with peers and leaders departments to resolve problems or enhance processes
Works with key business partners/and correspondents on projects and initiatives.
Partners with external business partners such as 3rd party vendors and custodians to communicate and resolve issues.
Seeks out Continuous Improvement opportunities to enhance ease of doing business for clients and to further support the team
Looks for opportunities to partner and build networks across businesses
What We Are Looking For:
Skills and Knowledge
Knowledge of Corporate Actions
Organized self-starter with a proven ability to manage a specialized team with complex task
Strong customer service skills
Strong written and verbal communication skills.
Effectively able to manage multiple competing priorities
Experience in building and managing relationships with customers and team members.
Ability to contribute meaningfully to divisional and departmental initiatives implement initiatives and manage change
Continuous improvement mindset
A clear understanding of risks associated with complex functions and the ability to balance risk regulation and customer expectations
Clear understanding of reconciliation methodology and standards.
A curious mindset
Experience
3 years in Financial Services
3 years progressive experience within the brokerage or financial services industry
1 years of experience coaching training mentoring and leading people
Knowledge of Canadian Securities Industry is an asset
CSC certification is an asset
Some of the ways well help you feel valued and supported as part of our team:
Flexible working arrangements - hybrid options
Competitive total compensation including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day with 100% employer-paid premiums that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs including an active network of Employee Resource Groups
Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation
We care a lot about fostering a compassionate people-centric culture and are proud to have been named one of Canadas Top 100 employers for the last five years.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .
No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity
We are proud to be recipients of the following:
Awards
Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top Family-Friendly Employers
o Canadas Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
LinkedIn Top Companies in Canada
Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer
Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award - Future of Work Strategy
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team
Required Experience:
Manager
Employment Type
Full-Time
