ServiceNow Test Analyst, Aladdin Engineering

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About this role

Role Overview:
The ServiceNow Test Analyst plays a critical role in validating the functionality performance and reliability of the ServiceNow platform. This role involves designing and executing test plans identifying defects and ensuring that solutions meet business requirements and user expectations. The analyst will work closely with developers business analysts and stakeholders to ensure high-quality delivery across ServiceNow modules such as ITSM CSM HRSD and ITOM.

Key Responsibilities:

Test Planning and Design

Develop comprehensive test plans strategies and test cases based on business requirements and system specifications.
Define acceptance criteria and ensure accurate test coverage.

Execution of Tests

Perform functional regression integration performance and end-to-end testing across ServiceNow modules.
Validate workflows catalog items and integrations.

Automation

Develop maintain and execute automated test scripts using ServiceNows Automated Test Framework (ATF).
Utilize other automation tools such as Selenium Appium or Cypress where applicable.

Defect Management

Identify document track and report defects.
Collaborate with development teams to ensure timely resolution and retesting.

Collaboration

Work closely with developers business analysts product owners and other stakeholders.
Participate in Agile ceremonies including sprint planning daily stand-ups and retrospectives.

User Acceptance Testing (UAT)

Support UAT efforts by validating that implemented solutions meet real-world user needs and business requirements.

Documentation

Maintain detailed documentation including test plans test cases test scripts and test reports.

Skills and Qualifications:

ServiceNow Expertise:

Strong knowledge of ServiceNow modules including ITSM ITOM ITAM CSM and HRSD.
Experience with ServiceNow ATF and scripting (JavaScript).

Testing Tools:

Proficiency with ATF and other automation frameworks (Selenium Appium Cypress).
Familiarity with API testing tools like Postman for REST and SOAP integrations.

Agile Methodologies:

Experience working in Agile environments (Scrum Kanban).
Active participation in Agile ceremonies.

Communication Skills:

Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Ability to tailor communication to technical and non-technical audiences.

Soft Skills

Self-motivated and adaptable to evolving technologies.
Effective in managing competing priorities.
Strong active listening and conflict management skills.
Capable of working independently and collaboratively.

Required Qualifications:

23 years of experience in software testing with a focus on ServiceNow applications.
Solid understanding of STLC and defect management best practices.
Bachelors degree in Information Technology or related discipline or equivalent experience.

Preferred Qualifications:

ServiceNow certifications:

Certified System Administrator
Certified Application Developer

Experience with JIRA Git and Confluence

Our benefits

To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability family status gender identity race religion sex sexual orientation and other protected attributes at law.

Required Experience:

About this roleRole Overview:The ServiceNow Test Analyst plays a critical role in validating the functionality performance and reliability of the ServiceNow platform. This role involves designing and executing test plans identifying defects and ensuring that solutions meet business requirements and ...