Solutions Consultant - NA Region (17393)
Solutions Consultant - NA Region (17393)
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Job Description
Who are we
Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance self-help support and user feedback. With product analytics and AI Whatfix enables scalable success with technology maximizing productivity and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US India UK Germany Singapore and Australia and works with Fortune 500 companies around the world. Whatfix has raised$140 millionto date and is backed by marquee investors including Softbank Sequoia Dragoneer and Cisco Investments.
Hustle Mode ONis the motto we live by.
Whatfix has been named among the top 20 B2B tech companies like Adobe PayPal and Cisco.
With YoY revenue growth of over 65% we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
Recognized by Forrester and Everest Group as a Leader in the digital adoption space and listed by LinkedIn among one of the Top 5 startups in India in 2020
Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights
Were also winners of
What would you get to do
Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape
Understand and study Whatfix deployments across industries and come up with industry best practices and use cases based on our current deployments.
Self-driven interest to learn more about customers business digital transformation trends in their industry and presenting a thought leadership on Whatfix solving their pain points Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers
Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences seminars etc.
Evangelize Whatfix products to prospects customers and partners via presentations and product demos.
Respond to functional and technical elements of RFIs/RFPs with the assistance of Account
Executives and Technical Sales Engineers.
Convey feature input and customer requirements to Product Management teams
Partnering with sales executives to plan prepare and execute strategic deals in complex
sales cycles including Discovery Calls Value Assessment calls and more.
Respond to objections during solution presentations and articulate the value and return on
investment delivered
Liaise with the Engineering Product Marketing and Sales teams to provide consultative
product expertise for all customer needs
Effectively communicate & build confidence with customers across teams (Engineering
Product Marketing and Sales)
Who would be a good fit for this role
8 years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience Ability to study existing deployments across industries like Insurance Technology Financial Services Healthcare and to communicate the use cases and results to new prospects from these industries.
Background in understanding existing deployments across applications like CRM (Salesforce Microsoft) HR (Workday Oracle SAP) and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms
Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance Healthcare Technology Financial Services Manufacturing.
Consultative selling experience; listening to customer needs and shaping a shared vision for a solution
Ability to creatively explain and present complex concepts in an easy to understand the manner
Understanding of high-performance software and Enterprise SaaS
Excellent written and verbal communication skills to communicate professionally Self-motivated with strong interpersonal and problem-solving skills
Ability to work well in a highly dynamic team environment focussed on providing above
industry standard customer service.
Ability to travel to on-site meetings; up to 50% travel.
Notes
At Whatfix we thrive on the power of collaboration innovation and human connection. We strongly believe that working together in our office (five days a week) fosters open communication builds a sense of community and fuels innovation. This ensures open communication strengthens our sense of community and enables us to achieve our collective goals effectively.
At Whatfix we deeply value collaboration innovation and human connection. We believe that being together in the office five days a week fosters open communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively.
At the same time we recognize the importance of flexibility in balancing personal and professional priorities. To support this we offer the option to work from home up to two days per month.
In any situation that requires additional flexibility were open to considering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly.
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status
Required Experience:
Contract
Employment Type
Full-Time
