Senior Ops Tech Specialist
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1 Vacancy
Job Description
Senior Ops Tech Specialist
Israel
Hybrid
Full-time
We are seeking a highly skilled and experienced Senior Ops Tech Specialist to join our team. The ideal candidate will be an expert in working with NICE CXone Omni-channel solutions. This role involves gathering business requirements designing relevant solutions and implementing them effectively.
What youll do:
- Collaborate with stakeholders to understand and gather business requirements.
- Design and develop solutions using NICE CXone Omni-channel platform.
- Implement and configure CXone solutions to meet business needs.
- Interact with the NICE assigned Technical Account Manager (TAM) to ensure alignment and support.
- Provide expert guidance and support throughout the project lifecycle.
- Ensure seamless integration of CXone solutions with existing systems.
- Working with internal CRM ticketing systems.
- Conduct training sessions and provide documentation.
- Pass knowledge and best practices to the rest of the Ops Tech team.
Who you are:
- Proven experience with NICE technologies such as: Studio scripting and CX1 admin.
- Experience with Microsoft Power Platforms.
- Strong understanding of contact center operations and technologies.
- Ability to translate business requirements into technical solutions.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks effectively.
Advantage:
- Experience with Salesforce.
- Familiarity with additional languages.
#LI-AG2
Required Experience:
Senior IC
Employment Type
Full Time
