Senior Ops Tech Specialist
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Job Location:
Petah Tikva - Israel
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Senior Ops Tech Specialist
Israel
Hybrid
Full-time
We are seeking a highly skilled and experienced Senior Ops Tech Specialist to join our team. The ideal candidate will be an expert in working with NICE CXone Omni-channel solutions. This role involves gathering business requirements designing relevant solutions and implementing them effectively.
What youll do:
- Collaborate with stakeholders to understand and gather business requirements.
- Design and develop solutions using NICE CXone Omni-channel platform.
- Implement and configure CXone solutions to meet business needs.
- Interact with the NICE assigned Technical Account Manager (TAM) to ensure alignment and support.
- Provide expert guidance and support throughout the project lifecycle.
- Ensure seamless integration of CXone solutions with existing systems.
- Working with internal CRM ticketing systems.
- Conduct training sessions and provide documentation.
- Pass knowledge and best practices to the rest of the Ops Tech team.
Who you are:
- Experience with Microsoft Power Platforms.
- Hands-on experience with RESTful APIs including authentication methods data mapping and performance optimization.
- Strong understanding of contact center operations and technologies.
- Ability to translate business requirements into technical solutions.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks effectively.
Advantage:
- Experience with Salesforce.
- Familiarity with additional languages.
- Proven experience with NICE technologies such as: Studio scripting and CX1 admin.
#LI-AG2
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
