Global IT Operations Analyst
Global IT Operations Analyst
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Job Description
We pride ourselves in being at the forefront of Innovation when it comes to creating bespoke beauty solutions for our partners. If you want to transform and make waves in the beauty industry and are looking for a company that is Innovative Exciting and Results Oriented with excellent Team Spirit join us at Meiyume! Let us Empower Beauty for A Sustainable Future together.
assist in the daily operations of IT infrastructure helpdesk support and system monitoring. The role ensures continuity of services supports users and contributes to the stability and efficiency of Meiyumes Technology environment.Key Results / Accountabilities:
Monitor and support global IT systems ensuring high availability and performance.
Assist in incident management troubleshooting and resolution of technical issues.
Collaborate with cross-functional teams to support infrastructure projects and service improvements.
Maintain documentation for systems processes and procedures.
Participate in change management and deployment activities.
Analyse system performance and generate reports to support decision-making.
Contribute to automation and process optimization initiatives.
Train end users on how to use the latest Microsoft 365 tools.
Qualification & Experience and Competencies:
Education and Experience (MUST HAVE)
Bachelors degree in Information Technology Computer Science or related discipline.
Internship experience in IT support infrastructure or operations is highly preferred.
Exposure to helpdesk systems endpoint management or basic networking is a plus.
Preferred Criteria (NICE TO HAVE)
Familiarity with Windows Mac Microsoft 365 and cloud platforms.
Basic understanding of ITIL or ITSM practices.
Strong problem-solving and communication skills.
Fluent in English; Cantonese or Mandarin is a plus.
Economic Dimensions:
Supports IT operations that impact business continuity and user productivity.
Indirect influence on operational efficiency and service uptime.
Country / Cluster Specific Information:
Full responsibility for ensuring the highest possible availability of the business computing environment at Meiyume locations globally through effective design implementation and support. Any interruption or outage of any component of this environment could cause an immediate discontinuance in the ability for:
Manufacturing sites to manufacture products
Warehouses / distribution centres to ship products and receive raw materials
Offices to communicate using tools such productivity tools and critical ERP systems.
In short Meiyumes business could come to an immediate halt if the responsibilities of this position are not executed to an extremely high level of standard. The cost impact of such an outage would far exceed the annual budget for which the position maintains responsibility.
#meiyume
As an equal opportunity employer we shall consider all applicants regardless of gender age religion marital status race sexual orientation disability disease pregnancy or trade union and/or political affiliation and disregard all factors deemed inappropriate by local law and the International Labor Organizations Declaration on Fundamental Principles and Rights at Work.
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If you do not hear from us within six weeks of the advertisement date please consider your application unsuccessful.
Required Experience:
IC
Employment Type
Full-Time
